Security Officer (Overnight Shift)

Rosie’s Gaming and Colonial Downs; Virginia; On-site; USD 19,000 - 28,000; Full time

Job summary

Rosie’s Gaming Emporium – New Kent in New Kent, VA is seeking an Overnight Security Officer to ensure safety of guests and property while delivering high levels of service.

You will monitor activity, respond to incidents, patrol the floor and support staff, with an emphasis on integrity and professionalism during night hours.

This role requires working overnights, weekends, and holidays, with pay of $17 per hour and a focus on regulatory compliance and guest experience.

Qualifications

• Must be eighteen (18) years of age or older.
• Successful completion of training programs as required by jurisdiction and property.
• Ability to communicate and comprehend information and ideas in spoken and written English.
• Ability to work in a fast-paced and at times stressful environment.
• Ability to work nights, weekends, and holidays.
• Must obtain and maintain a valid racing license.
• Required to hold a valid driver’s license with a minimum of three year’s driving experience.
• Basic computer skills such as knowledge of Word and ability to learn and utilize menu-driven programs.
• Minimum of one (1) year experience in customer service, law enforcement, military, or security.

Responsibilities

• Provide high level guest service to guests, Team Members, and vendors.
• Ensure safety of all guests and Team Members on the property.
• Record investigation and incident reports in a timely manner.
• Assist with transfer of money throughout the property.
• Patrol property during shift to ensure safety.
• Enforce property rules and Virginia Racing Commission regulations.
• Stand posts in assigned locations for extended times.
• Diffuse potential problems and assist during emergencies.
• Control access to the property and restricted areas.
• Respond to calls for assistance immediately.
• Maintain radio contact with base during shift.
• Check IDs for gaming floor admittance and greet guests professionally.
• Maintain crowd control and a friendly environment.
• Comply with written reports and observe/protect against violations.
• Report to supervisor on day-to-day activities.
• Attend meetings and training sessions.
• Perform other duties as assigned.

Skills

English proficiency

Customer service

Conflict resolution

Communication

Night shifts

Job description

Title: Security Officer (Overnight Shift)

Requisition ID#: 5358

Location: New Kent, VA, US, 23124

Property: Rosie’s Gaming Emporium – New Kent

Pay Range: $17.00/hour

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, Virginia Horseplay, Roseshire Gaming Parlor and The Rose Gaming Resort. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Job Summary

Responsible for providing a high level of guest service to all guests, team members, and vendors. Responsible for ensuring the safety and security of the property and its patrons. Responds to Security incidents and provides a visible security presence inside and outside of the facility. Observes patrons participating in gambling activities to detect and respond to infractions of house rules. Will maintain a high level of professionalism, customer service, and integrity while representing the Company in all interactions with guests. This is an overnight position scheduled to work 11:30 p.m. to 7:30 a.m., including weekends and holidays.

Pay

Pay: $17.00/hour

Essential Duties And Responsibilities

• Responsible for providing a high level of guest service to all guests, Team Members, and vendors.
• Responsible for the safety of all guests and Team Members of the property.
• Records investigation and incident reports in a timely manner.
• Assists with the transfer of money throughout the property.
• Patrols property during shift to ensure safety.
• Maintains property rules, policies and regulations are being followed set by the Company and the Virginia Racing Commission (VRC).
• Stands posts in various locations for extended times as assigned.
• Controls and diffuses potential problems and assists Team Members and guests in emergencies.
• Controls access to the property and restricted areas.
• Responds to calls for assistance immediately.
• Maintains radio contact with base during assigned shift.
• Checks identification for gaming floor admittance, greeting guests and vendors positively and professionally.
• Maintains crowd control, ensuring a friendly environment and defusing guest incidents.
• Composes written reports; observes, handles, and reports procedural violations and illegal activity.
• Reports to supervisor/manager on day-to-day activities.
• Attends periodic meetings and training sessions.
• Performs other duties as assigned.

Required Skills And Abilities

• Must be eighteen (18) years of age or older.
• Successful completion of training programs as required by jurisdiction and property.
• Ability to communicate and comprehend information and ideas in spoken and written English.
• Ability to accept, prioritize, and follow through on work direction.
• Ability to function well in a fast-paced and at times stressful environment.
• Ability to remain calm, utilizing rational thinking and decision- making by employing conflict-resolution.
• Ability to work with both guests and fellow Team Members in a professional and courteous manner, promoting positive customer relations for all by providing prompt, courteous and efficient service.
• Ability to work nights, weekends, and holidays.

Education And Experience

• Minimum of one (1) year experience in customer service, law enforcement, military, or security, or pursuing a degree in law enforcement, criminal justice, or a related field. Other combinations of education and experience may be considered.
• Basic computer skills required, such as knowledge of Word and ability to learn and utilize menu-driven programs.
• Must obtain and maintain a valid racing license.
• Required to hold a valid driver’s license with a minimum of three year’s driving experience.

Physical Requirements & Working Conditions

• While performing the duties of this job, the Team Member is frequently required to sit or stand for extended amounts of time; walk for extended amounts of time; use hands to finger, reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The Team Member may also be required to lift, push, and pull up to 25 lbs.
• The noise level in the work environment is usually moderate to loud.
• Team Member will be subject to an environment with flashing lights.
• The Team Member is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market: Richmond