Security Officer - Overnight Patrols

Allied Universal; Joliet (IL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Benefits package

Perks Program

Job summary

Allied Universal is hiring a Security Officer Customer Service Patrol in Joliet, IL. You will perform unarmed patrols, monitor access, and provide exceptional customer service to clients, drivers, visitors, and staff. This role emphasizes safety, communication, and proactive problem solving.

Join a team that values integrity, teamwork, and reliable service. Candidates should meet minimum requirements and be able to work a schedule including nights and weekends.

Qualifications

• Customer service experience preferred.
• Access control and badge experience preferred.
• Comfort using a computer or tablet.
• Minimum age 18 for unarmed roles; 21+ for armed roles.

Responsibilities

• Provide customer service to clients, drivers, visitors, and employees by following security procedures.
• Conduct regular unarmed patrols of terminal areas, docks, yards, and surrounding perimeter.
• Monitor access by observing traffic, verifying credentials, and reporting irregularities.
• Respond to incidents, alarms, and critical situations calmly and per site procedures.
• Document patrols, incidents, and observations per reporting requirements.

Skills

Customer service

Access control

Badge experience

Computer literacy

18+ age

Education

High school diploma or equivalent

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Position Type: Full Time

Pay Rate: $18.24 / Hour

As a Security Officer Customer Service Patrol in Joliet, IL, you will serve and safeguard clients in a range of industries such as Logistics & Distribution, and more.

Join Allied Universal as an Unarmed Patrol Officer supporting a fast-paced logistics and distribution location. You will conduct routine patrols, monitor access points, remain visible to help deter security-related incidents, and provide outstanding customer service and communication. This role offers the opportunity to support a caring, reliable team that puts people first, acts with integrity, and delivers innovative service through teamwork.

Job Schedule:

• Mon – 10:00 PM - 06:00 AM
• Tue – 10:00 PM - 06:00 AM
• Fri – 02:00 PM - 10:00 PM
• Sat – 02:00 PM - 10:00 PM

What You’ll Do:

• Provide customer service to clients, drivers, visitors, and/or employees by carrying out security-related procedures, site-specific policies, and emergency response activities when appropriate.
• Conduct regular and random unarmed patrols of freight terminal areas, loading docks, trailer yards, parking areas, access points, and the surrounding perimeter to help deter unauthorized activity.
• Monitor access to the location by observing vehicle and pedestrian traffic, verifying credentials or authorization as directed, and reporting irregularities.
• Respond to incidents, alarms, and critical situations in a calm, problem-solving manner, following established site procedures and contacting appropriate personnel when needed.
• Document patrols, incidents, observations, and other security-related activities in accordance with Allied Universal and site-specific reporting requirements.

Minimum Requirements:

• Customer service experience is preferred.
• Access control and badge experience is preferred.
• Comfort using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.