Security Officer

Westmont Hospitality; Independence (OH); On-site; USD 19,286 - 27,552; Part time

Job summary

Westmont Hospitality is seeking an energetic and enthusiastic part-time Security Agent in Independence, Ohio. The successful candidate will perform protective functions, ensure the safety and security of guests and property, and handle emergency situations with professionalism.

Key responsibilities include maintaining order, conducting patrols, and responding to security inquiries.

Applicants should have strong communication skills, a high school diploma, and the ability to manage various safety protocols effectively.

Qualifications

• High school graduation or equivalent education, training, or experience.
• Prior law enforcement or military experience preferred.
• Ability to work in a fast-paced environment.
• Ability to effectively deal with internal and external customers.

Responsibilities

• Perform foot patrol of the hotel to observe and identify security risks.
• Maintain order in the hotel and assist guests with issues.
• Respond to security telephone and safety hotline calls promptly.
• Memorize and monitor life safety system at the property.

Skills

Effective communication

Ability to listen effectively

Proficiency in English

Customer service skills

Ability to operate security equipment

Education

High school diploma preferred

Tools

Two-way radio

Safety equipment

Job description

We are currently searching for an energetic and enthusiastic part-time/weekend Security Agent who performs protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment.

Responsibilities

• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Requires verbal communication using pager and two-way radio, bending, stooping and kneeling as in performing CPR.
• Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Use a clear, concise English speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• Receive, record and store lost and found items. Research and respond to inquiries from guests concerning status of items.
• Escort guests and employees as required to parking lots, provide same for employees carrying house banks.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to management.
• Reports accidents, injuries, near-misses, property damage or loss to management.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Assists other Front Desk Personnel when needed.
• Perform any related duties as requested by management.

Knowledge, Skills & Abilities

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
• Prior law enforcement or other military experience preferred.
• Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
• Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.
• Ability to follow written and or verbal instructions.
• Ability to operate a computer, printer, copier, and telephone.

PHYSICAL DEMANDS

• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to climb stairs and ladders at a rapid pace.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
• Lifting up to 25 pounds.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.