Security Officer - Operations Center (GSOC) Shift Lead

Allied Universal; Goodyear (AZ); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Holidays

Job summary

Allied Universal is hiring a Global Security Operations Center (GSOC) Shift Lead to oversee day-to-dayGSOC operations, coordinate team activities, monitor security systems, and respond to incidents. The role focuses on incident recognition/escalation, emergency response, product security and physical security across clients.

Qualified candidates bring at least two years in GSOC/security, strong technical writing, and ability to communicate at an executive level.

Qualifications

• High school diploma or equivalent.
• Licensing requirements depend on state/local laws and may be required.
• Minimum of two years of technical writing experience.
• Minimum of two years of verifiable security and GSOC experience.
• Experience using CCURE and other surveillance tools.
• Military or police experience is a plus.
• Bachelor’s degree or higher in a related field.
• Strong technical writing and executive communication skills.
• Ability to multi-task and make decisions under time pressure.
• Knowledge of current global events and geography.

Responsibilities

• Oversee day-to-day operations within the GSOC and ensure procedures are followed.
• Coordinate GSOC team activities during shifts, monitor security systems, and respond to incidents.
• Update and manage operator schedules; ensure coverage for openings and callouts.
• Ensure compliance with laws, client regulations, and SOPs.
• Conduct audits and identify areas for improvement.
• Complete training checklists for new hires and retraining.
• Monitor security systems and intelligence feeds while complying with policies.
• Document, analyze, and report all incidents in a timely manner.
• Act as primary contact for incident response and coordinate with stakeholders.

Education

High school diploma or equivalent

Bachelor’s Degree or higher in Emergency Management, Communications, IT, Political Sciences, Criminal Justice, or related field

Technical writing skills

Teamwork, coaching, mentoring skills

Proficient Microsoft Office skills

Ability to communicate at an executive level

Ability to follow written policy and procedures

Tools

CCURE

Genetic surveillance

Job description

Company Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Global Security Operations Center (GSOC) Shift Lead. The Global Security Operations Center (GSOC) Operator supports the Global Security Management and other business function leaders for a high-profile customer. This role executes the various core functions of the GSOC to include, but not limited to, incident recognition/escalation, emergency response, product security, and physical security. The Global Security Operations Center (GSOC) Operator acts as a partner working closely with teams across the security organization and the wider business to understand information requirements, deliver timely analysis, and present key insights to internal stakeholders.

Security Officer - Operations Center (GSOC) - Shift Lead

Pay Rate: $23.00 an hour.

RESPONSIBILITIES

• Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed


• Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies


• Update the GSOC Operator schedule; ensure coverage for all openings and callout; notify the Account Manager if there are any open posts that cannot be covered


• Ensure all GSOC activities comply with local, national, and international laws and client regulations


• Conduct regular audits and assessments to identify area of improvement


• Ensure all training requirements are met for all operators; complete training checklists for new hires and when retraining operators


• Assist in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC to ensure consistent and effective operations; review and notify managers when changes need to be made to reflect new threats and organizational requirements


• Oversee the daily monitoring of security systems and intelligence sources feeds; ensure all monitoring and analysis activities are conducted in compliance with client policies and regulations


• Complete metrics for all Operators to ensure they are meeting standards set by the client


• Troubleshoot issues with the security applications and work with the system team to resolve issues


• Act as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents


• Coordinate with internal and external stakeholders including emergency services as necessary


• Ensure all incidents are properly documented, analyzed and reported

QUALIFICATIONS (MUST HAVE)

• High school diploma or equivalent


• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment


• Minimum of two (2) years of technical writing experience


• Minimum of two (2) years of verifiable security experience


• Minimum of two (2) years of verifiable Global Security Operation Center experience


• Minimum of two (2) years of experience using CCURE and other surveillance tools (e.g., Genetic)


• Must possess one or more of the following:


• Service in the active-duty military, military reserves, or National Guard


• Service in auxiliary police or police cadets


• Bachelor’s Degree or higher in Emergency Management, Communications, Information Technology, Political Sciences, Criminal Justice, or related field of study


• Technical writing skills


• Teamwork, coaching, mentoring skills


• Proficient Microsoft Office skills (i.e., Excel, Word)


• Solid computer knowledge and skills, experience working with complex platforms


• Ability to operate radio or telephone equipment and/or console monitors


• Ability to communicate at an executive level, both written and orally, through superior communication skills


• Ability to make decisions, multi-task, and operate within high demand situations, often under time constraints


• Possess working knowledge of current global events and global geography/cultures


• Ability to analyze and think critically, sometimes under ambiguous circumstances


• Ability to follow written policy and procedures

PREFERRED QUALIFICATIONS (NICE TO HAVE)

• Military and/or law enforcement experience


• College degree in Communications, Criminal Justice, or related field of study

BENEFITS

• Medical, dental, vision, basic life, AD&D, and disability insurance


• Enrollment in our company’s 401(k)plan, subject to eligibility requirements


• Eight paid holidays annually, five sick days, and four personal days


• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices