Security Officer, Lead

Unknown Company; Robbinsdale (MN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401k retirement match or pension

Paid Time Off

Adoption reimbursement

Child care discount program

Education/tuition reimbursement

Fitness center access

Job summary

North Memorial Health in Robbinsdale, MN seeks a Security Lead to lead the security team, oversee daily safety operations for hospital staff and patients, and coordinate with leadership on officer development and processes.

Requirements include High School Diploma or GED, post-secondary security education, 3+ years customer service with conflict resolution, 2+ years patient contact in a trauma setting, and a valid Class D driver's license. On-site role with shifting schedules and benefits apply.

Qualifications

• 3+ years providing direct customer service utilizing conflict resolution skills
• 2+ years having direct patient contact in a level I trauma center in an emergency department setting
• 2+ years demonstrated ability to de-escalate conflict in a positive manner
• 1+ years of law enforcement and/or military experience, with confrontational situations preferred
• Must be able to read, write and speak effectively in English
• Basic computer knowledge required

Responsibilities

• Lead security team in everyday duties and coordinate efforts to ensure safety and security of hospital team members and customers
• Communicate with leadership on development of officers and processes on an ongoing basis

Skills

Customer service

Conflict resolution

De-escalation

Reading/writing English

Basic computer skills

Education

High School Diploma or GED

Post-secondary education in security, law enforcement, or criminal justice

Job description

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

To lead security team in everyday duties and coordinate efforts to ensure safety and security of North Memorial Health Hospital's team members and customers. Communicate with leadership team in regard to development of officers, and processes, on a continual basis.

Safety & Security

Requirements

Education

• High School Diploma or equivalent (GED) required.
• Post-secondary education in security, law enforcement, or criminal justice program preferred.

Experience

• Must have one of the following:
• 3+ years providing direct customer service utilizing conflict resolution skills on a daily basis.
• 2+ years having direct patient contact in a level I trauma center in an emergency department setting.
• 2+ years demonstrated ability to de-escalate conflict in a positive manner.
• 1+ years of law enforcement and/or military experience, with confrontational situations preferred.

Knowledge, Skills and Abilities

• Ability to build and sustain positive working relationships in the organization.
• Ability to maintain quality, safety, and infection control standards.
• Must be able to read, write and speak effectively in English.
• Basic computer knowledge required.

Licensure/Certification

• Valid class D driver's license in state of residency with acceptable driving record
• Must be qualified by North Memorial Health Hospital Department of Transportation to operate hospital vehicles
• Current American Heart Association BLS certification or completion within 3 months of hire

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Non Contract

Hourspertwoweekpayperiod: 80

Shift: Day/Evening/Night Variable

WeekendRequirement: Every Other Weekend

Call Requirement: None

Remote or On-site:On-site

FLSA Status: Non-Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range:S16 ($23.40 - $32.78), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship:Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position