Security Officer Lead

Red Hawk Resort + Casino; Placerville (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Red Hawk Resort + Casino is seeking a Security Supervisor to oversee Security Officers on the shift, help maintain staffing, and patrol the casino property for safety. The role involves reporting incidents and ensuring guest satisfaction at all times.

The ideal candidate has 1+ year of supervisory and guest services experience, with 2+ years in law enforcement or gaming security preferred, and excellent communication skills. 21+ years old required; on-site employment.

Qualifications

• High school diploma or GED required; an Associate degree is preferred.
• Must have at least 1 year of supervisor and guest services experience.
• Two years of experience in law enforcement or gaming security strongly preferred.
• Excellent communication skills required.
• Must be at least 21 years of age.

Responsibilities

• Assist in the supervision of Security Officers on assigned shift.
• Maintain staffing levels by interviewing, selecting, training, scheduling, evaluating, promoting and disciplining employees as needed.
• Patrol the property on assigned shift and report hazards to ensure safety for guests and staff.
• Back-up Security Officers and assume duties when necessary.
• Prepare and request incident reports involving guests, employees, or the facility.
• Guard transfers of monies and chips on the casino floor and transport chip fills and credits.
• Interact with guests and employees in a positive, professional manner.
• Ensure maximum guest service and satisfaction across the property.
• Attend departmental meetings to facilitate information flow.
• Maintain accurate departmental records and reports.
• Create and implement a comprehensive employee engagement strategy.
• Perform all other duties as assigned.

Skills

Supervision

Guest services

Communication

Education

High school diploma or GED

Associate degree preferred

Job description

DUTIES AND RESPONSIBILITIES

• Assists in the supervision of Security Officers on assigned shift.
• Maintains adequate staffing levels, by interviewing, selecting, training, scheduling, evaluating, promoting and disciplining employees, as needed.
• Patrols the property on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of guests, employees and the entire facility.
• Acts as a back-up to Security Officers on assigned shift, and assumes their duties when necessary.
• Prepares and requests reports on incidents involving guests, employees and/or the facility, as needed.
• Guards transfers of monies and chips on the casino floor, as well as the physical transportation of chip fills and credits.
• Acts as a backup to Security Officers on assigned shift, and assumes their duties.
• Interacts with guests and employees in a positive, professional manner.
• Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
• Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication
• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• High school diploma or GED required; an Associates of Arts degree in any field is preferred.
• Must have a minimum of one year of supervisor and guest services experience.
• Two years of experience in law enforcement or gaming security strongly preferred.
• Excellent communication skills required.
• Must be at least 21 years of age.