Security Officer II - 33037

Winstar; Key Largo (FL); Hybrid; USD 30,000 - 48,000; Full time

Job summary

Winstar in Key Largo, FL seeks a vigilant security professional to guard and monitor property, deter theft, and ensure safety across facilities. The role includes active patrols, responding to incidents, reporting, and following all site rules to protect guests, employees, and assets.

You will escort patrons, monitor access points, and coordinate with the drop team and money carts when required, while maintaining confidentiality and professional conduct on shift.

Qualifications

• High school diploma or equivalent required.
• Basic computer skills and ability to use standard office equipment.
• Ability to follow instructions, maintain confidentiality, and work as part of a team.

Responsibilities

• Provide first-class customer service to internal and external customers with professionalism and courtesy.
• Maintain a clean, safe work area and ensure a secure environment.
• Guard facility entrances, escort patrons, and monitor and report incidents as needed.
• Prepare and maintain incident reports and coordinate with team members.

Skills

Basic computer skills

Proficient in firearms

Education

High School, GED or Equivalent

Job description

Description

Summary

Guards and monitors company grounds to prevent theft, violence or other loss of company property. Provides full security services including active patrols, situation de-escalation, apprehension, guarding facility entrances or specific locations, escorting patrons, escorting and monitoring drop team and money carts, preparing reports and some administrative functions including: filing, sorting, organizing, phone calls, data entry and report tracking. Handles moderately complex issues and problems and refers more complex issues to higher-level staff.

Responsibilities

• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Develops and maintains documentation as appropriate -- files, logs, records, reports, etc.
• Communicates via radio per division and position protocols
• Communicates with other team members, departments, guests and management
• Shares general and important information
• Listens to others
• Follows divisional, departmental and organizational protocols
• Maintains confidentiality, security, and integrity of data and information
• Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
• Prepares incidents reports
• Monitors and ensures the safety of guests, employees and tribal assets based on assigned duty station:
  • May guard facility entrances - controlling access and alarming others as necessary
  • Escorts patrons or guests
  • Escorts/monitors drop team and money carts when assigned to gaming facility
  • May prepare temporarty visitor IDs
  • Responds to security breaches
  • Executes internal and external patrols of assigned areas and locations
  • Monitors opening and closing machines for routine repairs and maintenance when assigned to gaming facility
• Follows guidelines to protect guests and employees in emergency situations such as inclement weather, fire, active shooter, etc.
• Handles moderately complex issues and problems and refers more complex issues to higher-level staff, direct supervisor or next level manager
• Performs all other duties as assigned

Competencies

Essential:

• Able to follow instructions, both written and oral
• Ensures compliance
• Able to adhere to all scheduling and attendance requirements
• Ability to maintain a high level of confidentiality in all matters
• Ability to handle difficult customers and situations
• Must be detail-oriented
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Organizes work and assigned area logically and orderly
• Works well within a team
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Nonessential:

• Good driving record and be insurable by the Chickasaw Nation

Skills

Essential:

• Basic Computer skills
• Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)

Nonessential:

• Proficient in use and non-use of firearms

Experience

Nonessential:

• 1 year directly related experience

Education

Essential:

• High School, GED or Equivalent

Credentials

Essential:

• Must be over 18 years old
• Pass gaming background check
• Pass general background check
• Pass Indian Child Welfare background check
• Phase I
• Phase II
• Gaming license or permit as required by assigned position

Nonessential:

• Must be 21 years of age or older
• Phase IV unless prohibited (e.g. Hospital)
• Standard Driver's License

Working Conditions

Essential:

• Work locations may include casinos, hospitals, office buildings, or remote facilities
• Casino
• May work where cigarette smoking occurs
• Bright and Flashing lights
• Noisy
• Fast-paced environment
• High traffic area where people may congregate
• May be required to de-escalate argumentative, hostile or similar situations
• May have to subdue violators
• May be required to deal with situations that are potentially dangerous
• Use computer up to 25% of shift
• Sitting up to 25% of shift
• Standing up to 100% of shift
• Hand-eye coordination, reach and grasp
• Manual dexterity
• Listening and hearing ability
• Visual acuity for detail, distance, color, depth perception
• Sometimes bend, kneel, stoop, push, reach
• Sometimes climb stairs
• May be required to run
• Sometimes lift and or carry up to 50 lbs
• May work evenings, weekends or holidays
• Pass pre-employment drug test
• Walking up to 100% of shift
• Repetitive motions

Nonessential:

• Multi-gear bicycle
• Minor injuries, e.g. muscle aches, scratches, cuts or burns

Training

• It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission:

• To enhance the overall quality of life of the Chickasaw people.

Vision:

• To be a nation of successful and united people with a strong cultural identity.

Core Values:

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork