Player Development Analyst - 33038

Winstar; Northern (KY); Ibrido; USD 52.000 - 75.000; Tempo pieno

Descrizione del lavoro

WinStar World Casino and Resort in Thackerville, OK is seeking a Full Time Player Development Analyst to own data and reporting infrastructure for the Player Development team. The role runs 6:00AM-2:30PM on Sunday through Saturday, supporting book-level Theo and KPI reporting for executives, supervisors and the Player Development Manager.

The candidate will collaborate with Chickasaw Nation Data Sciences on data pulls for book rebalancing and patron-level reporting, maintain a four-tier book

Competenze

• High School, GED or Equivalent required.
• Bachelor's degree preferred.
• 1 year of directly related experience required.
• Pass gaming background check is required.
• Gaming license or permit as required by position.

Mansioni

• Provides first class customer service to internal and external customers and responds to inquiries with professionalism and efficiency.
• Completes all training and development requirements and participates in continuing education opportunities.
• Works collaboratively to support productivity and safety of the work area and team members.
• Maintains a clean, organized work area and ensures a safe environment.
• Maintains professionalism in all duties and adheres to dress code standards.
• Punctual and consistent in meeting start time and attendance metrics.
• Builds and maintains recurring book-level Theo reporting for host, supervisor, and manager audiences.
• Tracks and reports KPIs: Active Patron Rate, Average Visits per Patron, Reactivation Rate, and trailing 12-month Book Theo.
• Partners with Data Sciences on patron-level Theo/ADT data pulls for decisions.
• Maintains four-tier book coding framework to identify candidates for host assignment.
• Extracts and reconciles data from ACSC/GUI and OPTX to support KPI reporting.
• Supports annual goal-setting with book-value data.
• Monitors discretionary comp and reinvestment activity against caps.
• Identifies data quality issues and recommends fixes.
• Maintains documentation of data sources and assumptions.
• Performs other duties as assigned.
• Prepares ad hoc reports.

Conoscenze

Data analysis

Excel skills

Power BI

ACSC system

Report writing

Formazione

High school diploma

Bachelor's degree

Strumenti

Power BI

Excel

ACSC system

Descrizione del lavoro

Thackerville, OK | Marketing | Full Time

Description

We are currently looking for aFull Time Player Development Analystto join our WinStar Casino Host team located at the WinStar World Casino and Resort working6:00AM-2:30PM - Su Mo Tu We Sa.

Summary:
Owns Player Development's data and reporting infrastructure, building and maintaining the book-level Theo and KPI reporting that Executive Casino Hosts, Supervisors, and the Player Development Manager rely on to run the department, and partnering with Chickasaw Nation Data Sciences on book rebalancing and patron-level data requests.

Responsibilities

• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Builds and maintains recurring book-level Theo reporting (trailing 12-month view) for host, supervisor, and manager audiences
• Tracks and reports the department's confirmed lead and lag KPIs: Active Patron Rate, Average Visits per Patron, Reactivation Rate, and trailing 12-month Book Theo
• Partners with Chickasaw Nation Data Sciences on patron-level Theo/ADT, hosted/unhosted, and comp-redemption data pulls supporting book rebalancing and tier-coding decisions
• Maintains and applies the four-tier book coding framework (Tier 1 through Tier 4) to identify candidates for host assignment and removal, routing recommendations through the department's supervisor-approval process
• Extracts and reconciles data from ACSC/GUI, and on OPTX rollout, OPTX, to support KPI, goal-setting, and reinvestment reporting
• Supports the department's annual goal-setting process by preparing book-value data for the continuous scaling formula used to set individual host targets
• Monitors discretionary comp and reinvestment activity against the department's per-patron and book-level caps, flagging exceptions
• Identifies data quality issues and reporting gaps and recommends fixes, consistent with the department's practice of formula-linking rather than hand-copying figures
• Maintains documentation of data sources and assumptions underlying all recurring reports
• Performs all other duties as assigned
• Prepares ad hoc reports

Competencies

• Essential:
• Ability to interpret a variety of data (e.g. Instructions written, oral, diagram, or schedule form)
• Ability to analyze evaluate and organize information for the preparation of oral and written technical briefings and reports
• Able to follow instructions, both written and oral
• Able to adhere to all scheduling and attendance requirements
• Attention to detail, while simultaneously maintaining a broader business perspective
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Demonstrates effective oral and written communication
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Skills

• Essential:
• Strong data analysis and reporting skills
• Advanced Excel skills to include embedded links, pivot tables, query, etc.
• Proficiency demonstrated through use in Microsoft Office Power BI
• Proficiency with ACSC system and casino-based facility software
• Analytical and report writing

Experience

• Essential:
• 1 year directly related experience

Education

• Essential:
• High School, GED or Equivalent
• Nonessential:
• Bachelors of Business

Credentials

• Essential:
• Pass gaming background check
• Gaming license or permit as required by assigned position

Working Conditions

• Essential:
• Works in an office setting
• Computers, printers, phones
• Pass pre-employment drug test
• Nonessential:
• Casino

Training

• It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

• Mission:
• To enhance the overall quality of life of the Chickasaw people.
• Vision:
• To be a nation of successful and united people with a strong cultural identity.
• Core Values:
• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork