Security Officer II - 33156

Winstar; Norman, Northern (OK, KY); Hybrid; USD 26,000 - 42,000; Full time

Job summary

Chickasaw Nation seeks a security professional to guard and monitor assigned areas, provide customer service, and perform administrative duties such as incident reporting and documentation. The role includes patrols, de-escalation, and ensuring safety of guests and assets.

Essential responsibilities include following dress code, adhering to all rules, and communicating across teams. The position requires 18+ years old and passing multiple background checks.

Qualifications

• High School, GED or Equivalent required.
• Basic computer skills required.
• Possession of a valid driving record preferred or required.

Responsibilities

• Provides first class customer service to internal and external customers and responds to inquiries, compliments, and/or complaints.
• Completes training and development requirements and participates in ongoing education.
• Maintains a clean, organized work area and safe environment.
• Monitors and escorts guests and patrols as assigned in gaming facilities.
• Responds to security breaches and prepares incident reports.

Skills

Basic Computer skills

Operating a computer

Good driving record

Education

High School, GED or Equivalent

Tools

Automated currency counters

Calculator

Projector

Binding machine

Job description

Description

Summary

Guards and monitors company grounds to prevent theft, violence or other loss of company property. Provides full security services including active patrols, situation de-escalation, apprehension, guarding facility entrances or specific locations, escorting patrons, escorting and monitoring drop team and money carts, preparing reports and some administrative functions including: filing, sorting, organizing, phone calls, data entry and report tracking. Handles moderately complex issues and problems and refers more complex issues to higher-level staff.

Responsibilities

• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Develops and maintains documentation as appropriate -- files, logs, records, reports, etc.
• Communicates via radio per division and position protocols
• Communicates with other team members, departments, guests and management
• Shares general and important information
• Listens to others
• Follows divisional, departmental and organizational protocols
• Maintains confidentiality, security, and integrity of data and information
• Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
• Prepares incidents reports
• Monitors and ensures the safety of guests, employees and tribal assets based on assigned duty station:
• May guard facility entrances - controlling access and alarming others as necessary
• Escorts patrons or guests
• Escorts/monitors drop team and money carts when assigned to gaming facility
• May prepare temporarty visitor IDs
• Responds to security breaches
• Executes internal and external patrols of assigned areas and locations
• Monitors opening and closing machines for routine repairs and maintenance when assigned to gaming facility
• Follows guidelines to protect guests and employees in emergency situations such as inclement weather, fire, active shooter, etc.
• Handles moderately complex issues and problems and refers more complex issues to higher-level staff, direct supervisor or next level manager
• Performs all other duties as assigned

Competencies

Essential:

• Able to follow instructions, both written and oral
• Ensures compliance
• Able to adhere to all scheduling and attendance requirements
• Ability to maintain a high level of confidentiality in all matters
• Ability to handle difficult customers and situations
• Must be detail-oriented
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Organizes work and assigned area logically and orderly
• Works well within a team
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Nonessential:

• Good driving record and be insurable by the Chickasaw Nation

Skills

Essential:

• Basic Computer skills
• Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)

Nonessential:

• Proficient in use and non-use of firearms

Experience

Nonessential:

• 1 year directly related experience

Education

Essential:

• High School, GED or Equivalent

Credentials

Essential:

• Must be over 18 years old
• Pass gaming background check
• Pass general background check
• Pass Indian Child Welfare background check
• Phase I
• Phase II
• Gaming license or permit as required by assigned position

Nonessential:

• Must be 21 years of age or older
• Phase IV unless prohibited (e.g. Hospital)
• Standard Driver's License

Working Conditions

Essential:

• Work locations may include casinos, hospitals, office buildings, or remote facilities
• Casino
• May work where cigarette smoking occurs
• Bright and Flashing lights
• Noisy
• Fast-paced environment
• High traffic area where people may congregate
• May be required to de-escalate argumentative, hostile or similar situations
• May have to subdue violators
• May be required to deal with situations that are potentially dangerous
• Use computer up to 25% of shift
• Sitting up to 25% of shift
• Standing up to 100% of shift
• Hand-eye coordination, reach and grasp
• Manual dexterity
• Listening and hearing ability
• Visual acuity for detail