Security Officer I - Protect & Welcome Visitors

Des Moines Art Center; Des Moines (IA); On-site; USD 28,000 - 36,000; Full time

Job summary

The Des Moines Art Center seeks a Security Officer I to safeguard assets, personnel, students, visitors, and guests while delivering excellent customer service. The ideal candidate is attentive, action oriented, team‑minded, and poised in emergencies; they communicate respectfully to ensure a welcoming, safe visitor experience.

The role supports multiple departments and requires weekend shifts during public museum hours.

Qualifications

• Must be able to solve problems and respond quickly and calmly in stressful situations.
• Excellent customer service and ability to communicate effectively with diverse visitors.
• Willingness to adhere to Art Center policies and code of ethics.
• Comfortable working in a team and reporting to Security/Visitor Experience leaders.
• Availability for weekend shifts as part of public museum hours.

Responsibilities

• Protect assets, personnel and visitors across galleries, public spaces, studios and offices.
• Maintain situational awareness to mitigate vulnerabilities and report issues.
• Respond to emergencies, administer first aid, and document incidents.
• Inform visitors about rules, programs, and Art Center information.
• Support inclusivity and accessibility in all visitor interactions.

Skills

Attention to detail

Situational awareness

Customer service

Calm under pressure

Team player

Decision making

Conflict resolution

Professional demeanor

Communication skills

Observational skills

Dress code adherence

Job description

The Des Moines Art Center seeks a Security Officer I to safeguard assets, personnel, students, visitors, and guests while delivering excellent customer service. The ideal candidate is attentive, action oriented, team‑minded, and poised in emergencies; they communicate respectfully to ensure a welcoming, safe visitor experience.

The role supports multiple departments and requires weekend shifts during public museum hours.