Security Officer I: Guest Safety & Asset Protection

Century Casinos Inc; Cape Girardeau (MO); On-site; USD 38,000 - 48,000; Full time

Job summary

Century Casinos Inc in Missouri is seeking a Security Officer I responsible for delivering superior service to guests and team members while safeguarding casino assets. The role requires vigilance, discretion, and adherence to safety policies in a dynamic gaming environment.

This position entails escorting patrons, monitoring access, handling incidents, and maintaining keys and security equipment. A Missouri Level 2 Gaming License is required, with First Aid/CPR/AED certification encouraged

Qualifications

• High school diploma or GED is preferred.
• Excellent written and oral communication skills.
• Experience in customer service preferred.

Responsibilities

• Interact with guests and team members to positively influence experience.
• Escort guests, monitor safety, and control access points.
• Escort money, chips, and markers as needed.
• Maintain control of sensitive keys and assets.
• Monitor patron and staff movement and issue badges as required.
• Identify and report safety hazards and incidents.
• Stay informed about promotions and events.
• Adhere to policies and act ethically at all times.
• Handle customer complaints professionally and escalate when needed.
• Work flexible shifts including nights, weekends, and holidays.

Skills

Interpersonal skills

Customer service

Communication

Education

High school diploma or GED

Tools

Two-way radio

ID scanning systems

Computer

Security notebook/Reports

Job description

Century Casinos Inc in Missouri is seeking a Security Officer I responsible for delivering superior service to guests and team members while safeguarding casino assets. The role requires vigilance, discretion, and adherence to safety policies in a dynamic gaming environment.

This position entails escorting patrons, monitoring access, handling incidents, and maintaining keys and security equipment. A Missouri Level 2 Gaming License is required, with First Aid/CPR/AED certification encouraged