Security Officer I

Newton-Wellesley Hospital; Newton (MA); On-site; USD 48,000 - 64,000; Full time

Job summary

Newton-Wellesley Hospital in Newton, MA seeks a security professional to patrol, protect patients and staff, and respond to emergencies.

Responsibilities include investigating incidents, coordinating with law enforcement, documenting events, and ensuring safety and confidentiality. A Bachelor's in Criminal Justice is preferred; licensure and certifications may apply. This role emphasizes customer service and resilience in a healthcare setting.

Qualifications

• Bachelor's degree in Criminal Justice preferred.
• Can this role accept experience in lieu of a degree? Yes
• Class D Driver's License - Generic - HR Only preferred
• Basic Life Support (BLS) Certification preferred
• CHSO/CHSS certifications preferred
• Driver's license checks and security clearances may apply
• Experience in health care security is advantageous

Responsibilities

• Patrols assigned areas with focus on prior security issues.
• Identify unsafe conditions to prevent theft and injuries.
• Maintain confidentiality at all times.
• Investigate thefts and potential criminal misconduct; cooperate with law enforcement; detain suspects when appropriate.
• Prepare and submit written incident reports; log entries; keep supervisor informed.
• Safeguard valuables and evidence; ensure proper custody and documentation.
• Operate dispatch/security systems; coordinate responses to incidents.
• Assist victims, respond to medical emergencies, and support dignitaries as needed.
• Participate in departmental committees and teams.

Skills

Interpersonal skills

Customer service

De-escalation

Teamwork

Problem solving

Critical thinking

Documentation

Computer literacy

Education

Bachelor's degree in Criminal Justice preferred

Job description

Summary

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services. Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license.

Does this position require Patient Care? No

Essential Functions

• Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• Maintains strict confidentiality standards at all times.
• Investigates thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized, will make arrests as appropriate; participates in subsequent court proceedings as required.
• Prepares and submits written reports in a complete and accurate manner; makes notations in the log of all incidents; keeps the Supervisor informed at all times.
• Maintains accountability for valuables/property and forms of evidence coming into the incumbent's custody; ensures safekeeping; maintains documentation.
• Performs as Dispatcher utilizing "state-of-the-art" integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized, assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• Voluntary participation in various departmental committees, task forces, and teams.

Education

Bachelor's Degree Criminal Justice preferred.

Can this role accept experience in lieu of a degree? Yes

Licenses and Credentials

• Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred
• Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred
• Basic Officer Certification [CHSO] - International Association for Healthcare Security and Safety preferred
• Supervisory Certification [CHSS] - International Association for Healthcare Security and Safety preferred
• Personal Drivers License (New Hampshire) - New Hampshire Division of Motor Vehicles preferred
• MGH Security RMV Check/Registry of Motor Vehicles Driving Report - MGB Internal preferred

Experience

Experience in hospital, security/police, emergency medical or customer services 3-5 years preferred.

Knowledge, Skills and Abilities

• Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.
• Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression.
• Works effectively both independently and in teams. Able to multitask.
• Strong problem-solving skills.
• Critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes.
• Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
• Displays a positive image, tact, and diplomacy, actively listens, and articulates effectively.
• Demonstrates the understanding of community policing, risk analysis, and crime prevention concepts and practices.
• Strong writing skills to provide and maintain documentation to support data.
• Intermediate computer skills: typing and use of database software.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Newton-Wellesley Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.