Security Officer - 12 hrs/wk

Nantucket Cottage Hospital; Nantucket (MA); On-site; USD 30,307 - 44,083; Full time

Job summary

Nantucket Cottage Hospital seeks a dedicated security professional to safeguard patients, visitors, and staff by enforcing security regulations and monitoring for hazards.

The role includes responding to emergencies, detaining suspects when authorized, and coordinating with law enforcement as needed. Strong communication and incident documentation skills are essential for this position.

Qualifications

• 3–5 years of experience in hospital security, police, EMS, or customer service.
• Bachelor’s Degree in Criminal Justice preferred.
• Strong writing skills to document incidents clearly.
• Intermediate computer skills: typing and database software.

Responsibilities

• Patrol assigned areas focusing on zones with security issues.
• Identify unsafe conditions to prevent theft or injury.
• Investigate thefts and misconduct, contact law enforcement, detain suspects as needed.
• Prepare accurate written incident reports and keep supervisors informed.
• Operate security systems and coordinate responses via radio and phone.
• Assist in emergencies and manage crowd and traffic control.
• Participate in departmental committees and teams.

Skills

Interpersonal communication

Customer service

De-escalation

Teamwork

Problem solving

Writing skills

Risk analysis

Active listening

Documentation

Education

Bachelor’s Degree in Criminal Justice

CHSO Certification

CHSS Supervisory Certification

BLS Certification

Class D Driver’s License (preferred)

Tools

Database software

Job description

Site

Nantucket Cottage Hospital (57 Prospect Street)

Job Summary

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing security regulations and continuously monitoring for and reporting potential safety hazards. Investigates complaints or potential criminal conduct, assists in restraining patients when necessary, and provides protective services. When authorized, may arrest criminal suspects under the authority of a State Special Police license.

Essential Functions

• Patrol assigned areas, paying particular attention to zones with previous security problems.
• Identify unsafe conditions and improperly secured areas/property to prevent theft, injuries, or damages to hospital properties, patients, visitors, and employees.
• Maintain strict confidentiality standards at all times.
• Investigate thefts, shortages, and other complaints involving potential criminal misconduct; question involved individuals, notify appropriate law‑enforcement agencies, detain suspicious individuals as appropriate, and, when authorized, make arrests. Participate in subsequent court proceedings as required.
• Prepare and submit written reports in a complete and accurate manner; log all incidents and keep the supervisor informed at all times.
• Maintain accountability for valuables/property and forms of evidence coming into the incumbent’s custody, ensure safekeeping, and keep documentation.
• Act as a dispatcher using state‑of‑the‑art integrated security systems; radio dispatch personnel to respond to occurrences and phone calls for assistance; provide and maintain documentation.
• Assist in workplace and domestic victim incidents, respond to medical emergencies, perform patient restraints when authorized, protect dignitaries, and control pedestrian and vehicular traffic.
• Voluntarily participate in various departmental committees, task forces, and teams.

Education

Bachelor’s Degree in Criminal Justice (preferred)

Licenses and Credentials

• Class D Passenger Vehicle Driver’s License (preferred)
• Basic Life Support (BLS) Certification (preferred)
• Basic Officer Certification (CHSO) – International Association for Healthcare Security and Safety (preferred)
• Supervisory Certification (CHSS) – International Association for Healthcare Security and Safety (preferred)
• MGH Security RMV Check/Registry of Motor Vehicles Driving Report (preferred)

Experience

• 3–5 years of experience in hospital security, police, emergency medical services, or customer service (preferred)

Knowledge, Skills And Abilities

• Strong interpersonal communication and customer service skills; able to establish positive relationships and gain trust.
• Ability to de‑escalate anxious or stressed individuals and manage aggression.
• Works effectively independently and in teams; able to multitask.
• Strong problem‑solving, critical and analytical thinking, good judgement, prioritization, industriousness, and creative solutions.
• Customer‑service orientation: accessible, energetic, concerned, empathetic, positive, collaborative, and flexible.
• Diplomatic and tactful, active listener, and effective communicator.
• Understanding of community policing, risk analysis, and crime prevention concepts and practices.
• Strong writing skills to provide and maintain documentation.
• Intermediate computer skills: typing and use of database software.

Physical Requirements

• Standing frequently (34–66 %)
• Walking frequently (34–66 %)
• Sitting occasionally (3–33 %)
• Lifting frequently (34–66 %) 35 lbs+ (with assisted device)
• Carrying frequently (34–66 %) 20–35 lbs
• Pushing occasionally (3–33 %)
• Pulling occasionally (3–33 %)
• Climbing rarely (less than 2 %)
• Balancing frequently (34–66 %)
• Stooping occasionally (3–33 %)
• Kneeling occasionally (3–33 %)
• Crouching occasionally (3–33 %)
• Crawling rarely (less than 2 %)
• Reaching frequently (34–66 %)
• Gross manipulation (handling) frequently (34–66 %)
• Fine manipulation (fingering) frequently (34–66 %)
• Feeling constantly (67–100 %)
• Foot use rarely (less than 2 %)
• Vision – far constantly (67–100 %)
• Vision – near constantly (67–100 %)
• Talking constantly (67–100 %)
• Hearing constantly (67–100 %)

Remote Type

Onsite

Work Location

57 Prospect Street

Scheduled Weekly Hours

12

Employee Type

Regular

Work Shift

Rotating (United States of America)

Pay Range

$22.22 – $31.71 / Hourly

Grade

5

EEO Statement

1575 Nantucket Cottage Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)‑282‑7642.