Security Officer MC - Evenings

Massachusetts General Hospital; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Massachusetts General Hospital is seeking a security professional to enforce regulations, patrol facilities, and respond to emergencies across patient, visitor, and staff populations.

The role emphasizes customer service, incident documentation, and collaborative work with the Security Manager to maintain a safe environment.

Qualifications

• Strong customer service and interpersonal skills are essential.
• Ability to de-escalate anxious or stressed individuals and manage crises.
• Proficient in documenting incidents and maintaining records.
• Experience with access control and security databases is preferred.
• Willingness to work evenings, weekends or shifts as required.

Responsibilities

• Enforce hospital regulations and maintain a safe environment.
• Investigate complaints and report incidents; assist in restraint if needed.
• Patrol assigned areas and identify unsafe conditions or security breaches.
• Distribute information, respond to emergencies, and coordinate with law enforcement.
• Maintain confidentiality and prepare written incident reports.

Skills

Interpersonal communication

Customer service

Crisis management

De-escalation

Documentation

Teamwork

Multitasking

Physical fitness

Risk analysis

Report writing

Education

High school diploma

Bachelor's degree preferred

Tools

Access control systems

Database software

Security radio/communications

Job description

40 hr evenings

Principal Duties and Responsibilities

• Receiving general direction from the Security Manager, Supervisor or designee to enforce Hospital regulations, provide a safe and secure environment for patients, visitors and employees, and continuously watch for and report potential safety hazards and unusual occurrences through patrol of assigned areas.
• Investigates complaints or potential criminal conduct; assists in restraining patients as necessary; provides protective services.
• Possesses and exhibits extraordinarily strong customer service skills. Under the authority of a special state police license, responsible for the arrest of criminal suspects.
• Patrols assigned areas, giving particular attention to those areas where security problems have occurred. Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• Maintains strict confidentiality at all times.
• Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required.
• Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.
• Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.
• Performs as Dispatcher utilizing "state of the art" integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• Voluntary participation in diverse departmental committees, task forces and teams. These include but are not limited to "Customer Service," "Crime Prevention Through Environmental Design," "Systems Overview," "Workplace Violence and Prevention," "Infant and Child Protection," "Community Policing," "3Rs (Recruitment, Recognition, Retention)," "Marketing," and "Training."
• Cross trains in other locations beyond normally assigned workplace.
• Ensures all required training is up-to-date and maintains individual data base training records and reports errors to appropriate supervisor or manager.
• Maintains all hospital issued uniforms and equipment.
• Conducts a wide range of customer services.
• May have to work other shifts and/or locations as necessary.
• Other duties as necessary or assigned.

Fiscal Responsibility

Responsible for maintaining all hospital issued uniforms and equipment (including but not limited to vehicles, radios, computer equipment, cameras, etc.).

Skills & Competencies Required

• Strong interpersonal, communication and customer service skills.
• Recognize, acknowledge, respect and effectively interact with people of different ages and cultures, establish positive relationships, gain trust and respect of others.
• Ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression.
• Effectively manage a high volume of activity; handle a variety of diverse and stressful situations and crisis management scenarios.
• Works effectively both independently and in teams.
• Able to multitask.
• Strong problem solving skills.
• Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.
• Customer service skills; accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible.
• Displays positive image, tact and diplomacy, active listener, articulate.
• Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices.
• Professional orientation: attuned to current theory and practices to support performance; pursue personal growth and development.
• Strong writing skills to provide and maintain documentation to support data. Intermediate computer skills; typing and use of database software.
• Technology: use of access control and database software, communications equipment, and first aid equipment. Able to troubleshoot systems when necessary.

Licenses, Certifications, and/or Registrations

• MA driver's license or valid driver's license from the state or commonwealth in which the employee resides required.
• Special State Police license preferred.
• BLS, CPR and First Responder certification required within 120 days of hire.
• MOAB certification required within 120 days of hire.
• IAHSS basic certification preferred.

Education

• High school diploma required.
• Bachelor's degree preferred.
• Field of Study / Additional Specialized Training: Criminal Justice or related discipline, preferred.

Experience

• Preferred: 3-5 years of experience.
• Experience in hospital, security/police, emergency medical or customer services preferred.

Working Conditions

• Physically must be able to lift 50 pounds. Ability to stand/walk for a minimum of 8 hours. Ability to run to any emergency within the hospital and adjoining campuses and be able to verbally and physically control an emergency situation upon arrival if necessary. Strong sight and hearing abilities needed in order to effectively deal with diverse and emergency situations. Ability to use enough force to subdue, arrest or restrain someone if necessary.
• Ability to receive instruction and communicate appropriately while moving to and from emergent situations.
• Ability to withstand adverse weather conditions.
• Exposure to chemicals, blood and hazardous waste materials.
• Ability to assist in evacuation procedures including the use of Med Sleds or comparable equipment from any floor of any MGH building.
• Ability to perform all required practical training components within the first 90 days and annually.
• Functional assessment tasks: 3 Minute Step Test, Step, Bend, and Crawl, Stretcher Carry, Pull and Drag, Balance Walk, Stair Climb.

EEO Statement

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.