Security Officer — Guest Safety & Exceptional Service

The Mint Gaming Hall Kentucky Downs; Franklin (KY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health, dental and medical benefits

Fully paid company life insurance

401K with company match

FSA/HSA

We have BIG FUN!

Job summary

The Mint Gaming Hall Kentucky Downs is seeking a security professional to safeguard guests and property. You will provide escorts, assist law enforcement, monitor safety, and respond to incidents with professionalism.

This role requires a high school diploma or GED, ability to pass background checks, and willingness to work varied shifts including nights and holidays. The company is an equal opportunity employer and values safety and guest service.

Qualifications

• High school diploma or GED preferred.
• Must pass any required background checks.
• Must be able to obtain required work cards and non-gaming registration.

Responsibilities

• Gives directions and provides escort to guests in need.
• Provides assistance to civil and law enforcement authorities.
• Assists with jackpot verifications as needed.
• Regularly provides escorts of money and persons in money handling positions.
• Provides emergency first aid to guests and team members as necessary.
• Patrols all sections of the property to identify safety hazards and breaks in security standards.
• Interviews, investigates and documents all applicable incidences in accordance with company policy.
• Records lost and found detailed descriptions of people and incidents.
• Utilize the security radio as instructed and always in a professional manner.
• Meets the attendance guidelines of the department and adheres to departmental and company policies.
• The ability and willingness to work in a fast-paced and high-volume environment.
• To provide BIG Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
• The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.
• The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
• Maintain regular attendance at scheduled shift and staff meetings
• Maintain professionalism and a friendly and approachable demeanor throughout the shift.
• Assist with training/mentoring of new team members as requested.
• Maintain all appearance standards in accordance with established uniform and appearance guidelines.
• Inform manager on duty of any irregularities and unusual situations when they occur.

Education

High school diploma or GED

Job description

The Mint Gaming Hall Kentucky Downs is seeking a security professional to safeguard guests and property. You will provide escorts, assist law enforcement, monitor safety, and respond to incidents with professionalism.

This role requires a high school diploma or GED, ability to pass background checks, and willingness to work varied shifts including nights and holidays. The company is an equal opportunity employer and values safety and guest service.