Security Officer Full Time Dispatch Incident Escalation

Allied Universal; West Chester (Chester County); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Retirement & Insurance Benefits

Perks Program Discounts

Job summary

Allied Universal is seeking a Security Officer Full Time Dispatch Incident Escalation in West Chester, PA. You will coordinate communications, monitor access activity, and respond to security incidents, ensuring a safe environment for clients in tech/media/telecom sectors.

The role offers full-time hours with a daytime to evening shift schedule and pays $23.58 per hour. A background check, CPR/First Aid, and required certifications are part of the onboarding process.

Qualifications

• Supervisory experience required.
• CPR and First Aid certification preferred.
• High school diploma or equivalent required.
• Access control or badge experience preferred.
• Comfortable using a computer or tablet.
• 18+ for unarmed roles; 21+ for armed roles.
• Background check and drug screening required.

Responsibilities

• Provide customer service to employees, visitors, vendors, and clients per site procedures.
• Receive, prioritize, and dispatch calls for service, alarms, incidents, and maintenance-related concerns.
• Monitor systems, access activity, cameras, and alarm systems; document and escalate as needed.
• Respond to incidents calmly, coordinating communications and emergency response.
• Maintain dispatch logs, incident reports, and shift documentation; conduct patrols as required.

Skills

Supervisory Experience

Access Control

Badge Management

Alarm Panels

Computer Skills

CPR Certification

Customer Service

Education

High school diploma or equivalent

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Full Time Dispatch Incident Escalation in West Chester, PA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As a Dispatch Security Professional in a dynamic technology, media, and telecommunications location, you will coordinate communications, monitor access activity, and support response to security-related incidents. You will provide outstanding customer service, maintain accurate records, and help promote a secure environment through clear communication and teamwork. Join Allied Universal’s agile, reliable, and innovative team, where a caring culture and integrity guide every interaction.

Position Type: Full Time

Pay Rate: $23.58 / Hour

Job Schedule:

DayTimeMon04:00 PM - 12:00 AM
Tue04:00 PM - 12:00 AM
Wed04:00 PM - 12:00 AM
Sat03:00 PM - 11:00 PM
Sun03:00 PM - 11:00 PM

• Supervisory Experience (C136): Candidates should possess prior supervisory experience, demonstrating their ability to lead and manage teams effectively.

• Access Control/Badge Experience (B201): Familiarity with access control systems and badge management is essential for maintaining security protocols within the organization.

• Alarm Panel Experience (B202): Candidates must have experience operating alarm panels, ensuring they can respond appropriately to security alerts and emergencies.

• Comfortable Using Computer or Tablet (B204): Proficiency in using computers or tablets is required, as candidates will need to navigate various software and applications relevant to their roles.

• CPR Certification (B205): A valid CPR certification is mandatory, ensuring that candidates are prepared to respond to medical emergencies in the workplace.

• Customer Service Experience (B219): Candidates should have a background in customer service, showcasing their ability to interact positively with clients and colleagues.

What You’ll Do:

• Provide customer service to employees, visitors, vendors, and/or clients at a technology, media, and telecommunications location by carrying out site-specific procedures and security-related policies.
• Receive, prioritize, and dispatch calls for service, alarms, incidents, and maintenance-related concerns to appropriate personnel in accordance with site procedures.
• Monitor communication systems, access activity, cameras, and/or alarm systems; document relevant information and elevate concerns to site leadership or emergency responders as appropriate.
• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating communications and supporting emergency response activities when appropriate.
• Maintain accurate dispatch logs, incident reports, and shift documentation, and conduct regular and random patrols of assigned areas when required by the location.

Minimum Requirements:

• Possess supervisory experience.
• Be comfortable using a computer or tablet, preferred.
• Possess access control or badge experience, preferred.
• Possess CPR and First Aid certification, preferred.
• Possess customer service experience, preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.