Security Officer | Full Time

Hyatt Regency; Salt Lake City (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discounted hotel room nights

Paid float days on hire

Complimentary meals for shifts

Medical, dental, vision insurance

401K with company match

Educational assistance up to $1,000/yr

Opportunities to visit Hyatt hotels

Job summary

Hyatt Regency Salt Lake City is seeking a dedicated Security Officer to protect guests and colleagues, uphold hotel standards, and contribute to a safe, welcoming environment in downtown Salt Lake City.

You will enforce rules with respect and professionalism, perform foot patrols, respond to alarms and emergencies, document incidents, coordinate with EMS, and support operations to achieve outstanding guest satisfaction.

Qualifications

• Customer service oriented and professional
• Excellent verbal and written communication skills
• Ability to multi-task and prioritize in dynamic environment
• Ability to follow written and verbal instructions
• Maintain grooming and dress standards

Responsibilities

• Enforce rules and policies with respect and professionalism
• Resolve conflicts using de-escalation techniques
• Analyze situations and determine appropriate actions
• Document incident details for management
• Identify and investigate suspicious activity and irregular behavior
• Conduct foot patrols and respond to alarms and emergencies

Skills

Customer service

Verbal communication

Written communication

Problem solving

Multi-tasking

2-Way Radio usage

Education

High School Diploma

CPR/First Aid

CLSO certification

Tools

2-Way Radio

Job description

Organization- Hyatt Regency Salt Lake City

Summary

Elevate Your Career at the Premier Hotel in Downtown Salt Lake City

At Hyatt Regency Salt Lake City, we bring together spacious rooms, stunning mountain views, outdoor amenities, and exceptional dining in the heart of downtown, setting a new standard in hospitality. We’re looking for enthusiastic, service-oriented individuals who thrive on connecting with people from around the globe. As part of our team, you’ll proudly represent the Hyatt Regency brand and play a key role in delivering exceptional experiences for our guests every day. Take the first step toward joining a global company that values personal connections, teamwork, and exceptional service.

Organization- Hyatt Regency Salt Lake City

Summary

Elevate Your Career at the Premier Hotel in Downtown Salt Lake City

At Hyatt, we believe our guests choose us because we genuinely care about their experience. We’re dedicated to providing excellent service and creating moments that make a lasting impact.

Our team thrives in a supportive environment that encourages growth and rewards hard work. Whether you’re aiming to advance your career, learn new skills, or find a place where you can make a difference, we’re excited to have you on board.

Why Hyatt Regency Salt Lake City?

Benefits and perks include but are not limited to:

• Discounted & Complimentary hotel room nights
• Receive up to 8 Paid Float Days upon hire! *Dependent on hire date
• Enjoy complimentary meals in our colleague Cafe for every shift worked
• Medical, Dental, Vision Insurance – Full-Time colleagues can enroll after just 30 days!
• 401K retirement savings plan and company match
• Up to $1,000 in educational assistance per year

Opportunities to work and visit Hyatt Hotels and Resorts around the world

Interviews will be held onsite at Hyatt Regency Salt Lake City from 12:00 PM to 4:30 PM at our beautiful hotel:

Hyatt Regency Salt Lake City 170 S W Temple Salt Lake City, UT 8410

For Meeting Room location, please check in at the Security Office for more information

The primary role of a Hyatt Security Officer is to provide for the safety and security of the hotel’s guests and colleagues. Officers will adhere to established standards in the performance of their duties.

Security Officers shall:

• Enforce rules and policies with respect and professionalism
• Resolve conflicts with the use of de-escalation techniques
• Analyze situations accurately and implement an effective course of action
• Clearly communicate incident details with management
• Create accurate incident/accident reports as necessary
• Identify and investigate suspicious behavior and irregular activity
• Conduct Foot Patrols of designated areas
• Respond to alarms and requests for assistance
• Respond to medical emergencies, render aid, and relay information to EMS
• Utilize CCTV systems for investigations and surveillance
• Demonstrate a positive team mindset in helping other departments achieve customer satisfaction.
• Other duties as assigned by the Director of Security

Qualifications

Applicants for the position must demonstrate an aptitude and interest in the fields of Hospitality and Physical Security. Hyatt Security Officers are trustworthy; dependable; emotionally mature; punctual; tactful and diplomatic; display poise and self-confidence; sensitive to the needs and attitudes of others; neat; and courteous.

Basic Requirements

• Must be 21 years of age or older
• Must be able to work a flexible schedule; including morning, afternoon, overnight shifts with weekend and holiday availability
• Ability to follow written and verbal instructions
• Capacity to adhere to established dress code and grooming standards
• Be of good moral character and pass a thorough background investigation

Knowledge & Skills

• Refined understanding of the principles of Customer Service
• Strong verbal and written communication skills
• Demonstrated problem solving ability
• Ability to prioritize and perform multiple tasks in dynamic situations
• Proficient in basic computer skills
• Familiarity with 2-Way Radio usage and etiquette

Education & Training

• High School Diploma
• CPR and First Aid required or must obtain within first 90 days of employment
• Certified Lodging Security Officer (CLSO) certification required or must obtain within first 120 days of employment
• Previous Security, Military, or Emergency Services experience preferred

Physical Requirements

• Sufficient strength and endurance to stand and walk for extended periods of time
• Mentally alert, physically sound, and have hearing sufficient to perform the essential functions of the job

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.