Security Officer - Front Desk

Dunbar Security Solutions; Norfolk (VA); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Short-term and long-term disability

401(k)/403(b) plan

Paid vacation, sick days, and holidays

Job summary

Dunbar Security Solutions is seeking a Front Desk Security Officer for a high-profile residential property in Norfolk, VA. Officers wear business attire and serve as the polished first contact for residents, guests, and visitors, combining front desk service with strict access control and reporting.

The ideal candidate is professional, courteous, and confident enforcing security procedures under pressure, with experience in customer service and front desk roles.

Qualifications

• Virginia DCJS unarmed security officer registration, or ability to obtain
• Must be 18 years of age (required for Virginia DCJS registration)
• Availability to work Monday and Tuesday, 2:00 PM – 10:00 PM, and Saturday and Sunday, 6:00 AM – 2:00 PM
• Ability to meet the business-attire dress code
• Excellent communication, customer service, and conflict-resolution skills
• Confidence enforcing access control procedures professionally
• Strong attention to detail and accurate report writing
• Discretion with confidential resident and property information
• Reliable transportation and dependable attendance
• Previous security, concierge, front desk, or hospitality experience preferred

Responsibilities

• Front desk and customer service
• Greet residents, visitors, guests, and patrons professionally
• Assist visitors with directions and questions
• Verify visitor authorization and register guests
• Handle complaints calmly and resolve conflicts
• Maintain a neat, organized front desk
• Maintain strict access control throughout the property
• Verify identification and credentials before entry
• Monitor lobby and entry points
• Report suspicious activity or security concerns
• Conduct foot patrols and inspections of designated areas
• Document daily activity and incident reports
• Communicate shift-change information clearly
• Follow post orders and client procedures
• Perform other related duties as assigned
• Dress Code: wear business suit, collared shirt, tie, belt, dress shoes
• Maintain professional appearance throughout shift

Skills

Communication

Customer service

Conflict resolution

Attention to detail

Report writing

Professional appearance

Education

DCJS unarmed security officer registration

18+ years old

Tools

NFC

QR codes

Electronic checkpoints

Job description

Job Title: Front Desk Security Officer – Professional Attire Post

Location: Norfolk, VA 23510
Pay: $17.50 per hour
Schedule: 32 hours per week

• Monday and Tuesday: 2:00 PM – 10:00 PM
• Saturday and Sunday: 6:00 AM – 2:00 PM

About Dunbar Security Solutions
Dunbar Security Solutions is a trusted provider of professional security services. Join our team and build a rewarding career in the security industry, where safety, professionalism, and growth come first.

Position Summary
Dunbar is hiring a Front Desk Security Officer for a high-profile residential property in Norfolk, VA. This is a business-attire post: officers wear a suit and tie and serve as the polished first point of contact for residents, guests, and visitors. The role combines front desk customer service with strict access control, foot patrols, and accurate reporting. The ideal candidate is professional, courteous, and confident enforcing security procedures, even under pressure.

Responsibilities

Front desk and customer service

• Staff the front desk as the primary point of contact for residents, visitors, guests, and patrons
• Greet everyone in a professional, courteous, and welcoming manner
• Assist visitors with directions, general questions, and property-related inquiries
• Verify visitor authorization and follow all guest registration procedures
• Handle complaints and difficult situations calmly, using strong conflict-resolution skills
• Keep the front desk clean, organized, and professional

Access control and property security

• Maintain strict access control throughout the property, including restricted floors, residential areas, and secured locations
• Verify identification, credentials, access cards, or authorization before granting entry
• Uphold security procedures consistently, even when residents or visitors request exceptions
• Monitor lobby activity, entry points, elevators, and other access-controlled areas
• Professionally address individuals attempting to enter restricted areas without authorization
• Immediately report suspicious activity, unauthorized access attempts, or security concerns to a supervisor

Patrols and inspections

• Conduct assigned foot patrols, scanning NFC, QR, or electronic checkpoints according to the patrol schedule
• Inspect common areas, entrances, hallways, stairwells, parking areas, and other designated locations
• Identify and report suspicious activity, safety hazards, unsecured doors, property damage, and maintenance concerns
• Respond appropriately to security incidents and emergencies

Reporting and communication

• Maintain accurate daily activity reports, incident reports, and patrol documentation
• Document unusual occurrences, access violations, complaints, and security concerns
• Share key information at shift change to keep operations consistent
• Keep resident, visitor, and property information confidential
• Follow all company policies, post orders, and client-specific procedures
• Perform other related duties as assigned

Dress Code
This is a suit-and-tie post, not a traditional uniformed security assignment. Officers are expected to:

• Wear a clean, pressed, well-fitted business suit, collared dress shirt, necktie, belt, and polished dress shoes
• Keep attire free of wrinkles, stains, and excessive wear, with minimal jewelry and accessories
• Maintain a neat, professional, well-groomed appearance throughout the shift

Requirements

• Virginia DCJS unarmed security officer registration, or ability to obtain
• At least 18 years of age (required for Virginia DCJS registration)
• Availability to work Monday and Tuesday, 2:00 PM – 10:00 PM, and Saturday and Sunday, 6:00 AM – 2:00 PM
• Ability to meet the business-attire dress code
• Excellent communication, customer service, and conflict-resolution skills
• Confidence enforcing access control procedures professionally
• Strong attention to detail and accurate report writing
• Discretion with confidential resident and property information
• Reliable transportation and dependable attendance
• Previous security, concierge, front desk, or hospitality experience preferred

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Short-term and long-term disability
• 401(k)/403(b) plan
• Paid vacation, sick days, and holidays

Benefits eligibility varies by employment status.

Dunbar Security Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.