Security Officer - evenings

The General Hospital Corporation; Arlington (MA); On-site; USD 30,000 - 41,000; Full time

Job summary

The McLean Hospital Corporation is seeking a security professional for 40-hour evening shifts, 2:30pm-10:30pm, to maintain a safe environment for patients, staff, and visitors.

Responsibilities include patrols, investigations, incident reporting, emergency response, dispatch duties, traffic control, and safeguarding valuables.

Qualifications include a postsecondary degree in criminal justice or related field and 3+ years hospital security experience.

Qualifications

• Bachelor's or Associate degree in Criminal Justice preferred
• Minimum high school diploma required
• 3+ years of security or related experience preferred

Responsibilities

• Patrols assigned areas to identify unsafe conditions and security concerns.
• Investigates thefts, complaints, and potential criminal activity.
• Prepares and submits incident reports and maintains logs.
• Responds to medical emergencies and other urgent situations.
• Dispatches duties using integrated security systems.
• Directs traffic and crowd movement to ensure safety.

Skills

Interpersonal skills

Customer service

De-escalation

Communication

Teamwork

Problem solving

Education

Bachelor's or Associate degree in Criminal Justice or related field

High school diploma

Experience combined with education considered

Tools

MS Office

Database software

Security systems software

Job description

Site: The McLean Hospital Corporation

Job Summary

40 hr evenings

2:30pm-10:30pm

Position Summary

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security policies and regulations. Conducts routine patrols of assigned areas to identify and report potential safety hazards, security concerns, and unusual occurrences. Investigates complaints and potential criminal activity, provides protective services, responds to medical emergencies, and assists with patient restraints when necessary and authorized. Demonstrates excellent customer service and maintains a professional presence at all times.

When applicable, performs arrests of criminal suspects under the authority of a State Special Police license.

Essential Functions & Responsibilities

• Security Patrols: Patrols assigned areas, paying particular attention to locations with a history of security concerns. Identifies unsafe conditions, unsecured areas, and property to help prevent theft, injuries, and damage to hospital property.
• Investigations: Investigates thefts, shortages, complaints, and potential criminal misconduct by interviewing individuals involved in reported incidents. Notifies appropriate law enforcement agencies of suspected or confirmed criminal activity. Detains suspicious individuals when appropriate and makes arrests when legally authorized. Participates in subsequent court proceedings as required.
• Confidentiality: Maintains strict confidentiality regarding sensitive information, investigations, and hospital operations.
• Reports & Documentation: Prepares and submits complete and accurate written incident reports. Documents all incidents in departmental logs and keeps supervisors informed of significant events and ongoing situations.
• Evidence & Property Management: Maintains accountability for valuables, hospital property, and evidence placed in their custody. Ensures proper safekeeping and maintains accurate documentation.
• Dispatch Operations: Performs dispatch duties using integrated security systems and communications technology. Coordinates radio communications and dispatches personnel to respond to incidents, security concerns, and requests for assistance. Maintains appropriate dispatch documentation.
• Emergency Response: Responds to medical emergencies, security incidents, and other urgent situations. Provides assistance to workplace and domestic violence victims and assists with patient restraints when authorized and necessary.
• Protective Services: Provides security and protection for hospital patients, visitors, employees, and dignitaries.
• Traffic & Crowd Control: Directs and controls pedestrian and vehicular traffic to maintain safety and ensure orderly movement throughout hospital property.
• Departmental Participation: Voluntarily participates in departmental committees, task forces, and specialized teams as needed.

Qualifications

Education

• Bachelor's or Associates degree in Criminal Justice or a related field preferred.
• Minimum of a high school diploma required.
• A combination of both experience and education will be considered. -1-3 years of security or related experience preferred

Licenses & Credentials

• Valid Class D Passenger Vehicle Driver's License (State-issued) required.

Experience

• 3+ years of experience in hospital security, law enforcement, emergency medical services, or customer service preferred.

Knowledge, Skills & Abilities

• Strong interpersonal, communication, and customer service skills, with the ability to interact professionally and respectfully with individuals from diverse backgrounds.
• Ability to effectively de-escalate stressful situations, manage aggressive behavior, and interact with anxious or distressed individuals.
• Ability to work independently and collaboratively within a team while managing multiple responsibilities.
• Strong problem-solving, critical-thinking, and analytical skills, with sound judgment and effective prioritization.
• Demonstrates initiative, flexibility, empathy, and a positive, customer-focused attitude.
• Maintains a professional image and demonstrates tact, diplomacy, active listening, and effective communication.
• Understanding of community policing, risk assessment, and crime prevention principles and practices.
• Strong written communication skills, including the ability to prepare accurate reports and maintain supporting documentation.
• Intermediate computer skills, including typing, data entry, and use of database software.

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