Security Officer

The General Hospital Corporation; Belmont (MA); On-site; USD 32,000 - 46,000; Full time

Job summary

The McLean Hospital Corporation is seeking a Day Security Officer to patrol the facility, enforce security regulations, and protect patients, visitors, and staff. The role emphasizes rapid response to incidents, de-escalation, and accurate reporting of events on a 40-hour day schedule.

Responsibilities include risk assessment, collaboration with security teams, and the ability to restrain individuals when necessary. A Class D Driver's License and experience in hospital security are preferred.

Qualifications

• Bachelor's degree in Criminal Justice preferred.
• 3–5 years experience in hospital, security/police, emergency medical or customer service preferred.
• License: Class D Driver's License [State License].

Responsibilities

• Enforce hospital security regulations and patrol assigned areas to identify safety hazards and report incidents.
• Investigate complaints or potential criminal conduct and assist in restraining patients as necessary; report findings.
• Prepare written incident reports; maintain logs and inform Supervisors as required.
• Provide protective services to visitors, employees and patients and coordinate with law enforcement when needed.

Skills

Interpersonal skills

Customer service

De-escalation

Teamwork

Problem solving

Education

Bachelor's Degree in Criminal Justice

Tools

Database software

Job description

Site

The McLean Hospital Corporation

Job Summary

40 hr days

• 40 Hours Days 6:30am-2:30pm
• visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services.
• Possesses and exhibits excellent customer service skills.
• If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license.
• Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• Maintains strict confidentiality standards at all times.
• Investigates thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized, will make arrests as appropriate; participates in subsequent court proceedings as required.
• Prepares and submits written reports in a complete and accurate manner; makes notations in the log of all incidents; keeps the Supervisor informed at all times.
• Maintains accountability for valuables/property and forms of evidence coming into the incumbent's custody; ensures safekeeping; maintains documentation.
• Performs as Dispatcher utilizing "state-of-the-art" integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized, assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• Voluntary participation in various departmental committees, task forces, and teams.

Qualifications

Education

Bachelor's Degree Criminal Justice preferred

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Class D Passenger Vehicle Driver's License [State License]

Experience

Experience in hospital, security/police, emergency medical or customer services 3-5 years preferred

Knowledge, Skills and Abilities

• Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.
• Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression.
• Works effectively both independently and in teams. Able to multitask.
• Strong problem-solving skills.
• Critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes.
• Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
• Displays a positive image, tact, and diplomacy, actively listens, and articulates effectively.
• Demonstrates the understanding of community policing, risk analysis, and crime prevention concepts and practices.
• Strong writing skills to provide and maintain documentation to support data.
• Intermediate computer skills: typing and use of database software.

Additional Job Details (if applicable)

• Remote Type
• Onsite

Work Location

115 Mill Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$23.34 - $33.37/Hourly

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recog