Security Officer: Emergency Response & Guest Service

Belterra Casino Resort; Florence (IN); On-site; USD 33,000 - 42,000; Full time

Job summary

Belterra Casino Resort is seeking a Security Officer to safeguard guests, team members and assets. You will patrol the property, monitor cameras, respond to emergencies, and provide professional guest service.

The role requires completing the Security Officer Academy and maintaining readiness to handle alarms, incidents, and crises with calm and clear communication. Responsibilities include writing incident reports, serving as dispatcher when needed, and performing drop and transport tasks while

Qualifications

• Minimum 1 year of experience in security, customer service, or related role.
• Strong communication, observation, and problem-solving skills.
• Ability to successfully complete company Security Officer Academy.
• Proof of eligibility to work in the United States.
• Ability to operate vehicles, radios, and security equipment.

Responsibilities

• Patrol and monitor all areas of the property, including exterior areas, on foot, bicycle, or in a company vehicle.
• Monitor alarm systems, surveillance cameras, access control systems and other security equipment.
• Deliver excellent guest service, responding to questions, complaints, and/or conflicts in a professional manner.
• Respond to physical threats, altercations, or aggressive behavior.
• Engage in self-defense and defensive tactics when necessary.
• Act as a first responder during emergencies and perform medical assistance as needed.

Skills

Communication

Observation

Problem-solving

Teamwork

Job description

Belterra Casino Resort is seeking a Security Officer to safeguard guests, team members and assets. You will patrol the property, monitor cameras, respond to emergencies, and provide professional guest service.

The role requires completing the Security Officer Academy and maintaining readiness to handle alarms, incidents, and crises with calm and clear communication. Responsibilities include writing incident reports, serving as dispatcher when needed, and performing drop and transport tasks while