Security Officer — Guest Safety & Emergency Response

Norfolk Casino; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Security Officer to help safeguard guests, team members, and property. You will patrol, monitor systems, respond to emergencies, and deliver professional guest service while following training and safety protocols.

Responsibilities include observing and reporting incidents, handling access control, and maintaining calm under pressure in a dynamic casino environment. Candidates need security experience and ability to work various shifts.

Qualifications

• Minimum 1 year of experience in security, customer service, or related role.
• Strong communication, observation, and problem-solving skills.
• Ability to successfully complete company Security Officer Academy.
• Proof of eligibility to work in the United States.
• Ability to operate vehicles, radios, and security equipment.

Responsibilities

• Patrol and monitor all areas of the property, including exterior areas, on foot, bicycle, or in a company vehicle.
• Monitor alarm systems, surveillance cameras, access control systems and other security equipment.
• Deliver excellent guest service, responding to questions, complaints, and/or conflicts in a professional manner.
• Respond to physical threats, altercations, or aggressive behavior.
• When necessary, engage in self-defense and defensive tactics (including take downs, handcuffing, restraining, or subduing an assailant).
• Utilize de-escalation and conflict resolution techniques to minimize the need for force.
• Act as a first responder during emergencies (medical, fire, criminal, natural disasters).
• Write detailed and accurate incident reports on accidents, property damage, theft, or unusual occurrences.

Skills

Security experience

Customer service

Communication

Observation

Problem-solving

Job description

Boyd Gaming Corporation is seeking a Security Officer to help safeguard guests, team members, and property. You will patrol, monitor systems, respond to emergencies, and deliver professional guest service while following training and safety protocols.

Responsibilities include observing and reporting incidents, handling access control, and maintaining calm under pressure in a dynamic casino environment. Candidates need security experience and ability to work various shifts.