Security Officer - Dispatcher (H)

University of Miami; Miami, Northern (FL, KY); Hybrid; USD 22,000 - 33,000; Full time

Job summary

University of Miami's Department of Public Safety seeks a full-time Security Officer-Dispatcher to patrol campus facilities and grounds, ensuring occupant safety and asset protection. The role includes directing traffic, monitoring cameras, and reporting incidents with accuracy.

Responsibilities include emergency response, verifying identities, coordinating with police when needed, and maintaining secure premises. Strong customer service and English communication are essential.

Qualifications

• Minimum 1 year of relevant security experience.
• Excellent communication skills in English.
• Valid Florida driver's license required.

Responsibilities

• Patrol assigned property and grounds to ensure safety and protect assets.
• Notify local police when backup is necessary.
• Inspect buildings, equipment, and access points.
• Permit entry after verifying identity of personnel.
• Direct traffic and manage vehicular movement as needed.
• Monitor surveillance cameras for disruptions or unlawful acts.
• Submit clear, accurate incident reports and logs.
• Secure exits, doors, and windows after operations.
• Respond to emergencies and assist individuals on campus.
• Operate UM vehicles in accordance with rules and regulations.
• Provide excellent customer service to patients, visitors, and staff.
• Complete mandatory training and maintain readiness.

Skills

Attention to detail

Analytical skills

Discretion with confidential info

Evenings/nights/weekends availability

Independent work / collaboration

Excellent verbal and written English

Customer service

Vehicle operation

Punctual and dependable

Tools

Microsoft Office

Job description

The University of Miami/UHealth Department of Public Safety has an exciting opportunity for a full-time **Security Officer-Dispatcher.** **Core Job Summary:** The Security Officer-Dispatcher patrols assigned property and grounds to ensure the safety of building occupants and safeguard institutional property. Additionally, the Security Officer-Dispatcher provides assistance to individuals that are on University grounds in the event of an emergency. **Core Responsibilities:** * Notifies local police department when backup is necessary.* Inspects building, equipment, and access points.* Permits entry of allowed personnel after verifying identity.* Informs violators of policy and procedures and restrains trespassers.* Controls traffic by directing drivers.* Checks surveillance cameras periodically to identify disruptions or unlawful acts.* Submits reports of surveillance activity and unusual occurrences.* Secures all exits, doors, and windows after end of operations.* Investigates people for suspicious activity or possessions.* Adheres to University and unit-level policies and procedures and safeguards University assets. **Department Specific Functions** * Patrols hospitals, buildings, grounds and associated areas to prevent, investigate and document arson, theft, vandalism and any other criminal activity.* Monitors and responds to security, fire and environmental alarms. Assist in follow-up as necessary.* Responds to emergency calls for assistance and disasters.* Investigates unusual incidents reported by UM staff, visitors, physicians and patients.* Provides excellent customer service to patients, families, visitors and staff* Maintain a safe and secure environment.* Normal duties require extensive walking, standing, and/or running.* Responds to and resolve problems, disputes and unusual circumstances as necessary.* Handles disruptive individuals with good verbal intervention techniques. Combative individuals may require physical intervention.* Assist with traffic control as necessary.* Completes reports and incident documentation as necessary. Reports must be easy to read and accurate.* Controls evidence, valuables, and lost/found items as necessary.* Operates UM vehicles in accordance with the rules and regulations of the University of Miami.* Works in an independent atmosphere with minimal supervision and high public contact.* Completes all mandatory training programs.* Other duties as assigned. ***This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.*** **CORE QUALIFICATIONS**Minimum 1 year of relevant experienceMinimum 1 year of relevant experience **Knowledge, Skills and Attitudes:** * Skill in completing assignments accurately and with attention to detail.* Ability to analyze, organize and prioritize work under pressure while meeting deadlines.* Ability to process and handle confidential information with discretion.* Ability to work evenings, nights, and weekends as necessary.* Commitment to the University’s core values.* Ability to work independently and/or in a collaborative environment.* Proficiency in computer software (i.e. Microsoft Office).* Must be punctual, dependable and flexible.* Excellent customer service skills required to handle all levels of personnel, patients, and visitors.* Must possess excellent oral and written communication skills in English.* Ability to operate a motor vehicle* Valid State of Florida driver’s license ***Any relevant education, certifications and/or work experience may be considered.***The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.