Security Officer - Dispatcher (H)

University of Miami; Avenue (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

Tuition remission

Job summary

University of Miami is seeking a Security Officer-Dispatcher to patrol buildings and grounds, ensuring safety for occupants and safeguarding institutional property. The role offers emergency assistance to individuals on campus and requires vigilance across surveillance and access control.

The position involves inspecting facilities, directing traffic, notifying police when backup is needed, and producing accurate incident reports.

Qualifications

• Minimum 1 year of relevant security experience.
• Ability to work evenings, nights and weekends.
• Ability to handle confidential information with discretion.
• Excellent oral and written communication in English.

Responsibilities

• Notifies local police when backup is necessary.
• Inspects building, equipment and access points.
• Verifies identity and controls entry for allowed personnel.
• Resolves conflicts with verbal intervention; may use physical intervention for disruptive individuals.
• Directs traffic and monitors surveillance cameras for disruptions or unlawful acts.
• Submits clear, readable incident reports and safeguards university assets.
• Operates University vehicles per policy and maintains security of exits and entrances.

Skills

1 year experience

Tools

Microsoft Office

Job description

Core Job Summary

The Security Officer-Dispatcher patrols assigned property and grounds to ensure the safety of building occupants and safeguard institutional property. Additionally, the Security Officer-Dispatcher provides assistance to individuals that are on University grounds in the event of an emergency.

Core Responsibilities

• Notifies local police department when backup is necessary.
• Inspects building, equipment, and access points.
• Permits entry of allowed personnel after verifying identity.
• Informs violators of policy and procedures and restrains trespassers.
• Controls traffic by directing drivers.
• Checks surveillance cameras periodically to identify disruptions or unlawful acts.
• Submits reports of surveillance activity and unusual occurrences.
• Secures all exits, doors, and windows after end of operations.
• Investigates people for suspicious activity or possessions.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

• Patrols hospitals, buildings, grounds and associated areas to prevent, investigate and document arson, theft, vandalism and any other criminal activity.
• Monitors and responds to security, fire and environmental alarms.
• Assist in follow-up as necessary.
• Responds to emergency calls for assistance and disasters.
• Investigates unusual incidents reported by UM staff, visitors, physicians and patients.
• Provides excellent customer service to patients, families, visitors and staff.
• Maintain a safe and secure environment.
• Normal duties require extensive walking, standing, and/or running.
• Responds to and resolve problems, disputes and unusual circumstances as necessary.
• Handles disruptive individuals with good verbal intervention techniques.
• Combative individuals may require physical intervention.
• Assist with traffic control as necessary.
• Completes reports and incident documentation as necessary.
• Reports must be easy to read and accurate.
• Controls evidence, valuables, and lost/found items as necessary.
• Operates UM vehicles in accordance with the rules and regulations of the University of Miami.
• Works in an independent atmosphere with minimal supervision and high public contact.
• Completes all mandatory training programs.
• Other duties as assigned.
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• Minimum 1 year of relevant experience
• Minimum 1 year of relevant experience
• Skill in completing assignments accurately and with attention to detail.
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
• Ability to process and handle confidential information with discretion.
• Ability to work evenings, nights, and weekends as necessary.
• Commitment to the University’s core values.
• Ability to work independently and/or in a collaborative environment.
• Proficiency in computer software (i.e. Microsoft Office).
• Must be punctual, dependable and flexible.
• Excellent customer service skills required to handle all levels of personnel, patients, and visitors.
• Must possess excellent oral and written communication skills in English.
• Ability to operate a motor vehicle.
• Valid State of Florida driver’s license.
• Any relevant education, certifications and/or work experience may be considered.

Salary and Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

About UHealth and the University of Miami

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

Equal Opportunity Employer Statement

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status

Job Status: Full time

Employee Type: Staff

Mission and Vision

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System (“UHealth”) have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.