Security Officer Customer Support Patrol

Allied Universal; Council Bluffs (IA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal is seeking a Security Officer Customer Support Patrol in Council Bluffs, IA. You will protect clients in tech-focused environments, perform unarmed patrols, and deliver excellent customer service while maintaining a visible presence.

Qualified candidates will have a high school diploma or equivalent and preferred CPR/First Aid, plus basic computer or tablet proficiency. This is a full-time, on-site role with a pay rate of $18.80 per hour and site-specific policies to follow.

Qualifications

• Customer service experience is preferred.
• Comfortable using a computer or tablet is preferred.

Responsibilities

• Provide customer service to personnel, visitors, and vendors at a technology-focused location.
• Conduct regular and random unarmed patrols throughout the facility and perimeter.
• Monitor access to designated areas and verify credentials as required.
• Respond to incidents, alarms, and critical situations in a calm, professional manner.
• Complete accurate patrol logs and incident reports as required.

Skills

Customer service

Clear communication

Education

High school diploma or equivalent

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Customer Support Patrol in Council Bluffs, IA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As an Unarmed Patrol Officer at a dynamic technology, media, and telecommunications location, you will monitor assigned areas, conduct routine patrols, maintain a visible presence to help deter incidents, and deliver exceptional customer service. You will use clear communication and technology tools to support a welcoming environment while reflecting Allied Universal’s agile, reliable, innovative, caring, team-focused, and integrity-driven values.

Position Type: Full Time

Pay Rate: $18.80 / Hour

Job Schedule:

• Mon: 02:00 PM - 10:00 PM
• Tue: 02:00 PM - 10:00 PM
• Sat: 06:00 AM - 02:00 PM
• Sun: 06:00 AM - 02:00 PM

What You'll Do:

• Provide customer service to personnel, visitors, and vendors at a technology-focused location by carrying out security-related procedures, site-specific policies, and emergency response activities when appropriate.
• Conduct regular and random unarmed patrols throughout the facility, parking areas, access points, and perimeter to help identify and report unusual activity or conditions.
• Monitor access to designated areas, verify credentials as required, and report unauthorized entry attempts or access-control concerns according to site procedures.
• Respond to incidents, alarms, and critical situations in a calm, professional, problem-solving manner, notifying appropriate personnel and documenting actions taken.
• Complete accurate patrol logs, incident reports, and daily activity documentation in accordance with Allied Universal and site-specific requirements.

Minimum Requirements:

• CPR and First Aid certification is preferred.
• Customer service experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.