Security Officer Customer Service Coordinator

Allied Universal; Fremont (CA); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Smart Tools

Career Growth

Financial Benefits

Exclusive Perks

Job summary

Allied Universal is hiring a Security Officer Customer Service Coordinator in Fremont, CA. This part-time role supports a technology, media, and telecommunications site with a strong emphasis on customer service and security procedures.

The position pays $19.50 per hour and offers a flexible schedule, including night shifts. You will monitor access, document visitor activity, perform patrols, and respond to incidents while delivering professional service to clients.

Qualifications

• Customer service experience is preferred.
• Comfort using a computer or tablet is preferred.

Responsibilities

• Provide customer service to clients at a technology, media, and telecommunications location by carrying out security-related procedures, site-specific policies, and emergency response activities.
• Monitor access points, verify visitor and contractor authorization, and maintain accurate visitor and delivery records in accordance with site procedures.
• Respond to incidents, alarms, and critical situations in a calm, professional, problem-solving manner, notifying appropriate site contacts and emergency responders as directed.
• Conduct regular and random patrols of the facility, office areas, exterior grounds, and perimeter to help identify and report unusual conditions or unauthorized activity.
• Prepare clear, timely reports and communicate observations, incidents, and policy concerns to Allied Universal leadership and site management.

Skills

Customer service

Education

High school diploma

Job description

Overview

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Customer Service Coordinator in Fremont, CA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Security Officer supporting a technology, media, and telecommunications location, you will monitor and patrol assigned areas, maintain a visible presence to help deter security-related incidents, and deliver outstanding customer service. You will use computer or tablet tools to document activities, communicate clearly with visitors and team members, and support a welcoming environment. Join Allied Universal, where agility, reliability, innovation, teamwork, caring, and integrity guide our work.

Position Type: Part Time

Pay Rate: $19.50 / Hour

Job Schedule:

DayTimeSat11:00 PM - 07:00 AMSun11:00 PM - 07:00 AM

What You'll Do:

• Provide customer service to clients at a technology, media, and telecommunications location by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities.
• Monitor access points, verify visitor and contractor authorization, and maintain accurate visitor and delivery records in accordance with site procedures.
• Respond to incidents, alarms, and critical situations in a calm, professional, problem-solving manner, notifying appropriate site contacts and/or emergency responders as directed.
• Conduct regular and random patrols of the facility, office areas, exterior grounds, and perimeter to help identify and report unusual conditions or unauthorized activity.
• Prepare clear, timely reports and communicate observations, incidents, and policy concerns to Allied Universal leadership and site management.

Minimum Requirements:

• Customer service experience is preferred.
• A guard card or license is preferred.
• Comfort using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

PPO 14417

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.