Security Officer Customer Service

Alliedbarton Security Services; Normal (IL); On-site; Full time

Job summary

A leading security services company is seeking dedicated Security Officers to join their team. This role offers a starting pay of $19.00 per hour, with opportunities for career advancement and comprehensive benefits. Responsibilities include ensuring safety and security, responding to incidents, and providing exceptional customer service. Ideal candidates will possess strong communication skills and a professional appearance, with a valid driver's license and the ability to work in various environments.

Benefits

Health Insurance

401K Plans

Flexible Schedules

Ongoing Paid Training

Employee Discounts

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License with clean driving record required.

Responsibilities

• Provide customer service by carrying out safety and security procedures.
• Conduct regular and random patrols around the business and perimeter.

Skills

Customer Service

Communication

Organization

Analytical Thinking

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Google Applications

Job description

Overview

Allied Universal, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Job Description

Safety Starts Here: Hiring Phenomenal Security Officers Now!

• Starting Pay Rate $19.00 / Hour
• Join the Nation's Largest Security Company, expanding Internationally!

• Promote from Within Culture! Plenty of Opportunities for Career Development!

• Make a difference in your community!
• Paid Orientation and On The Job Training!
• Endless advancement opportunities.
• Medical, dental, and 401K benefits after 60 days for Full Time Employees!

We are looking for Security Professionals with Excellent Customer Service Skills and a Professional Appearance

Site Requirements: Valid Driver's License for 1+ years minimum with a clean driving record. Must have the ability to walk for long periods of time and work outside in the elements

Available Shifts: Flexible Schedule

Allied Universal is constantly growing and expanding offering a variety of new job openings across our company. We welcome candidates that have security guard services experience as well as those that are new to the industry and want to start their career with us. Allied Universal offers so much more than just jobs in security. We offer careers. We take great pride in fostering a promote from within culture. At Allied Universal, we have countless examples of employees who worked their way up the corporate ladder and are now in senior leadership positions in security operations centers throughout the organization. Our goal is to provide you with the necessary skills you need in order to achieve a phenomenal career at Allied Universal.

As a Security Officer, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.

Responsibilities:

• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
• Respond to incidents and critical situations in a calm, problem solving manner
• Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.

QUALIFICATIONS/REQUIREMENTS:

• Be at least 18 years of age with high school diploma or equivalent
• Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner

• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

• Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.Valid Driver's License - AU Driver Policy Requirements

• As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws

ESSENTIAL JOB DUTIES :

• Heavy Customer Service Background - we are looking for highly motivated people who are dedicated to providing outstanding customer service to our client, our employees, and any guests and visitors.
• Someone who canspeak clearly, give direction, and provide guidance to employees and security staff during emergencies
• Ability to handle crisis situations at the client site, calmly and efficiently
• The ability to efficiently multitask, with excellent organization skills
• Answer and respond to events and situations received over regular and emergency phones, 2- way radios,and intercoms.
• Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
• Make emergency notifications as necessary pursuant to site Post Orders
• Ability to work in and out of all weather conditions
• Ability to assist new officers in learning Post Orders
• Proficient Computer skills - Ability to learn new programs
• Ability to walk, stand, sit for long periods of time
• Ability to walk-up stairs to conduct tours

KNOWLEDGE AND SKILLS REQUIRED:

• Advanced computer skills and proficiency; proficiency with Microsoft Office and/or Google Applications
• Ability to quickly and efficiently analyze high stress situations to determine the proper communication of events & to dispatch the proper teams to determine the best course of action to take.
• Ability to adapt in a dynamic work environment while possibly working under pressure
• Ability to prioritize workload based on urgency
• Ability to communicate effectively
• The ability to remain calm in the face of adversary/ elevated stressful situations
• Be organized with strong attention to detail
• Demonstrated analytic and critical thinking skills
• Flexible working schedule to include nights and weekends
• Ability to work in a team environment

Perks and Benefits:

• • Health insurance and 401k plans for full-time positions
  • Flexible part time and full-time schedules that fit with your personal life goals
  • Ongoing paid training programs and career growth opportunities
  • We offer attractive Pay Options! DailyPay, WeeklyPay…
  • Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2025-1380103