Security Officer Customer Service

Allied Universal®; Fort Worth (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal in Fort Worth, TX is seeking a Security Guard Customer Service Patrol to protect clients across transportation and other sites. You will perform unarmed patrols, manage access control, and deliver exceptional customer service as part of a dynamic team.

Position is full-time with a daytime-to-evening schedule; the role requires strong communication, reliability, and a safety-first mindset. CPR and guard license preferred, with opportunities for growth and comprehensive benefits.

Qualifications

• Customer service experience preferred.
• Comfortable using a computer or tablet.
• Guard card or license preferred.
• CPR certification preferred.

Responsibilities

• Provide customer service to passengers, visitors, employees, and contractors by following security procedures and site policies.
• Respond to incidents calmly and escalate according to procedures.
• Conduct routine unarmed patrols of assigned areas including terminals and parking areas.
• Observe and report suspicious activity or policy violations to appropriate personnel.
• Assist with access control, visitor direction, and traffic flow while interacting professionally with the public.

Skills

Customer service

Tablet/computer literacy

Background check readiness

Education

High school diploma or equivalent

Tools

Access control systems

Badge access experience

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Guard Customer Service Patrol in Fort Worth, TX, you will serve and safeguard clients in a range of industries such as Transportation, and more. As an Unarmed Patrol Officer at a dynamic transportation location, you will conduct routine patrols, maintain a visible presence to help deter security-related incidents, support access control activities, and provide exceptional customer service and communication. Join Allied Universal’s agile, reliable, and innovative team, where a caring culture puts people first and integrity and teamwork guide every interaction.

Position Type: Full Time

Pay Rate: $18.11 / Hour

Job Schedule:
DayTimeMon06:00 AM - 02:00 PMTue06:00 AM - 02:00 PMThur06:00 AM - 02:00 PMFri02:00 PM - 10:00 PMSat10:00 PM - 06:00 AM

What You'll Do:

• Provide customer service to passengers, visitors, employees, and/or contractors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities at a transportation location.
• Respond to incidents, disruptions, and critical situations in a calm, problem-solving manner, escalating concerns according to site procedures.
• Conduct regular and random unarmed patrols of assigned areas, including terminals, parking areas, access points, and perimeter locations, with working environments and conditions varying by site.
• Observe and report suspicious activity, unauthorized access attempts, hazards, and/or policy violations to appropriate personnel.
• Assist with access control, visitor direction, and traffic flow while maintaining professional interactions with the public and transportation personnel.

Minimum Requirements:

• Customer service experience is preferred.
• Comfortable using a computer or tablet is preferred.
• A guard card or license is preferred.
• CPR certification is preferred.
• Access control and badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.