Security Officer Customer Service

Alliedbarton Security Services; Boston (MA); On-site; USD 75,768,000 - 82,656,000; Part time

Benefits offered by this job

Smart Tools

Career Growth

Financial Benefits

Exclusive Perks

Job summary

Allied Universal is seeking a Part Time Unarmed Customer Service Security Officer in Boston, MA. You will patrol retail locations, assist customers and employees, and maintain a visible security presence to deter incidents.

The role offers flexible shifts, training opportunities, and a welcoming, team-focused culture. Applicants should have at least one year of security experience and be comfortable using a computer or tablet.

Qualifications

• At least 1 year of security-related experience.
• Be comfortable using a computer or tablet.
• Background check and drug screen required.
• 18+ for unarmed roles; 21+ for armed roles.
• Licensing requirements may apply.

Responsibilities

• Provide exceptional customer service to clients, customers, and visitors by carrying out security-related procedures, site-specific policies, and emergency response activities when appropriate.
• Conduct regular and random unarmed patrols throughout luxury retail areas, stockroom-adjacent spaces, entrances, and the surrounding perimeter to deter unauthorized activity.
• Monitor access points and observe customer and visitor activity, reporting suspicious behavior and policy violations to appropriate personnel.
• Respond to incidents and critical situations in a calm, professional manner, following site procedures and communicating with management and/or emergency responders as needed.
• Maintain detailed activity logs and incident reports while supporting a welcoming, professional environment for customers and store associates.

Skills

Customer service

Patrol

Security awareness

Education

High school diploma or equivalent

Tools

Computer/Tablet use

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Part Time Unarmed Customer Service in Boston, MA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. Join Allied Universal as an Unarmed Patrol Officer supporting a premier retail location. You will conduct routine patrols, maintain a visible presence to help deter security-related incidents, assist customers and employees, and communicate professionally with site leadership. This role offers the opportunity to deliver exceptional service while supporting a welcoming environment through teamwork, integrity, and our agile, reliable, innovative, and caring culture.

Position Type: Part Time

Pay Rate: $26.88 / Hour

Job Schedule:

DayTimeMon11:00 AM - 07:30 PMTue11:00 AM - 07:30 PM

What You'll Do:

• Provide exceptional customer service to clients, customers, and visitors by carrying out security-related procedures, site-specific policies, and emergency response activities when appropriate.
• Conduct regular and random unarmed patrols throughout luxury retail sales areas, stockroom-adjacent spaces, entrances, and the surrounding perimeter to help deter unauthorized activity.
• Monitor access points and observe customer and visitor activity, reporting suspicious behavior, policy violations, and security-related concerns to appropriate personnel.
• Respond to incidents and critical situations in a calm, professional, problem-solving manner, following site procedures and communicating with management and/or emergency responders as needed.
• Maintain detailed activity logs and incident reports while supporting a welcoming, professional environment for customers and store associates.

Minimum Requirements:

• Have at least one year of security-related experience.
• Be comfortable using a computer or tablet, preferred.
• Have customer service experience, preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.