Security Officer Customer Care Patrol

Allied Universal; Mountain View (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Smart Tools access to shifts

Career growth and training

Financial and health benefits package

Perks program discounts

Job summary

Allied Universal in Mountain View, CA is seeking a Security Officer Customer Care Patrol to safeguard clients across healthcare and other settings. The role emphasizes customer service, visible presence, and prompt response to incidents in a healthcare environment.

The position is full-time with a pay rate of $25.50 per hour, and involves day-time shifts. Responsibilities include patrolling, access monitoring, incident reporting, and maintaining a welcoming environment for patients, visitors,

Qualifications

• Customer service experience preferred.
• Be at least 18 years of age for unarmed roles; 21+ for armed roles.
• High school diploma or equivalent.
• Background check as required by law.
• Drug screen may be required.
• License requirements may apply by state/local laws.

Responsibilities

• Provide customer service to patients, visitors, staff, and vendors by carrying out security-related procedures and site policies.
• Respond to incidents, alarms, medical emergencies, and other critical situations calmly and professionally.
• Conduct regular and random unarmed patrols of buildings and perimeter locations to deter unauthorized activity.
• Monitor access points and report suspicious activity or hazards to appropriate personnel.
• Prepare accurate reports and maintain clear communication with site contacts and leadership.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Guard card/license preferred

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Customer Care Patrol in Mountain View, CA, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As an Unarmed Patrol Officer in a healthcare setting, you will conduct routine patrols, maintain a visible presence to help deter security-related incidents, and support a welcoming environment for patients, visitors, and staff. You will provide exceptional customer service and clear communication while responding to security-related needs. Join Allied Universal, where agility, reliability, innovation, teamwork, caring, and integrity guide our work.

Position Type: Full Time

Pay Rate: $25.50 / Hour

Job Schedule:

DayTimeMon07:00 AM - 03:00 PMFri07:00 AM - 03:00 PMSat07:00 AM - 03:00 PMSun07:00 AM - 03:00 PM

What You'll Do:

• Provide customer service to patients, visitors, staff, and vendors by carrying out security-related procedures, site-specific policies, and appropriate emergency response activities in a healthcare setting.
• Respond to incidents, alarms, medical emergencies, and other critical situations in a calm, professional, problem-solving manner, following site-specific protocols.
• Conduct regular and random unarmed patrols of buildings, entrances, parking areas, and perimeter locations to help deter unauthorized activity and identify security-related concerns.
• Monitor access points and report suspicious activity, facility hazards, and policy violations to appropriate personnel.
• Prepare accurate reports and maintain clear communication with site contacts, Allied Universal leadership, and emergency responders as needed.

Minimum Requirements:

• Customer service experience is preferred.
• A guard card or license is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

PPO 14417

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

To find an office near you, please visit: www.aus.com/offices.