Security Officer - Customer Assistance

Allied Universal; South Bend (IN); On-site; USD 49,594,000 - 52,349,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Retirement & Health Benefits

Exclusive Perks

Job summary

Allied Universal is hiring a Security Officer in South Bend, IN to provide exceptional customer service, monitor access, and perform patrols at a tech/telecom location. You will document incidents, support safety procedures, and maintain professional communication with staff and visitors.

The role is full-time, unarmed, with a 4:00 PM–12:00 AM schedule, and pays $17.69 per hour. Allied Universal fosters a collaborative, communities-focused culture with growth opportunities.

Qualifications

• Customer service experience preferred.
• Access control and badge experience preferred.
• Must be 18+ for unarmed roles; 21+ for armed roles.

Responsibilities

• Provide customer service to employees, visitors, and contractors at a technology and telecommunications location.
• Conduct regular and random unarmed patrols of office areas, building exteriors, parking areas, entry points, and perimeter.
• Monitor access points and verify visitor, contractor, and delivery authorization.
• Respond to incidents, alarms, and critical situations; escalate as needed.
• Complete accurate reports and communicate observations to leadership and site management.

Skills

Customer service

Badge access

Access control

Education

High school diploma or equivalent

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Full Time Unarmed Patrol Customer Assistance in South Bend, IN, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As an Unarmed Security Officer at a dynamic technology, media, and telecommunications location, you will monitor assigned areas, conduct routine patrols, help deter security-related incidents, and support access control activities. Deliver exceptional customer service and clear communication while contributing to a caring, team-focused culture. At Allied Universal, you will bring integrity, reliability, and an innovative mindset to every interaction.

Position Type: Full Time

Pay Rate: $17.69 / Hour

Job Schedule:

• Mon: 04:00 PM - 12:00 AM
• Tue: 04:00 PM - 12:00 AM
• Wed: 04:00 PM - 12:00 AM
• Thur: 04:00 PM - 12:00 AM
• Fri: 04:00 PM - 12:00 AM

What You'll Do:

• Provide customer service to employees, visitors, and contractors at a technology and telecommunications location by carrying out site-specific, security-related procedures, policies, and emergency response activities when appropriate.
• Conduct regular and random unarmed patrols of office areas, building exteriors, parking areas, entry points, and the surrounding perimeter to help to deter unauthorized activity and identify unusual conditions.
• Monitor access points and verify visitor, contractor, and delivery authorization in accordance with site policies.
• Respond to incidents, alarms, and critical situations in a calm, professional, problem-solving manner, escalating concerns to appropriate site contacts and/or emergency responders.
• Complete accurate reports, maintain patrol documentation, and communicate observations and incidents to Allied Universal leadership and site management.

Minimum Requirements:

• Customer service experience is preferred.
• Access control and badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.