Security Officer - Customer Assistance

Alliedbarton Security Services; South Bend (IN); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal is seeking a Security Officer for a Full Time Unarmed Patrol position in South Bend, IN. The role focuses on safeguarding clients across tech/telecom sectors while delivering exceptional customer service and maintaining access control.

The position requires 18+ years for unarmed work, a high school diploma or equivalent, and completion of background checks and drug screening where permitted by law. Training and potential growth opportunities are available.

Qualifications

• Customer service experience preferred.
• Access control and badge experience preferred.
• Must be 18+ for unarmed roles; 21+ for armed roles.
• High school diploma or equivalent required.
• Background check in accordance with laws is required.
• Drug screen required where permitted by law.
• Licensing as required by state/local laws.

Responsibilities

• Provide customer service to employees, visitors, and contractors at a technology and telecommunications location by carrying out site-specific procedures and emergency response activities.
• Conduct regular and random unarmed patrols of office areas, building exteriors, parking areas, entry points, and surrounding perimeter to deter unauthorized activity.
• Monitor access points and verify visitor, contractor, and delivery authorization per site policies.
• Respond to incidents, alarms, and critical situations in a calm, professional manner and escalate as needed.
• Complete accurate reports, maintain patrol documentation, and communicate observations to leadership and site management.

Skills

Customer service

Access control

Badge experience

Unarmed security

Education

High school diploma or equivalent

Tools

Driving license (for driving roles)

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Full Time Unarmed Patrol Customer Assistance in South Bend, IN, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As an Unarmed Security Officer at a dynamic technology, media, and telecommunications location, you will monitor assigned areas, conduct routine patrols, help deter security-related incidents, and support access control activities. Deliver exceptional customer service and clear communication while contributing to a caring, team-focused culture. At Allied Universal, you will bring integrity, reliability, and an innovative mindset to every interaction.

Position Type: Full Time

Pay Rate: $17.69 / Hour

Job Schedule: DayTimeMon04:00 PM - 12:00 AMTue04:00 PM - 12:00 AMWed04:00 PM - 12:00 AMThur04:00 PM - 12:00 AMFri04:00 PM - 12:00 AM

What You'll Do:

• Provide customer service to employees, visitors, and contractors at a technology and telecommunications location by carrying out site-specific, security-related procedures, policies, and emergency response activities when appropriate.
• Conduct regular and random unarmed patrols of office areas, building exteriors, parking areas, entry points, and the surrounding perimeter to help to deter unauthorized activity and identify unusual conditions.
• Monitor access points and verify visitor, contractor, and delivery authorization in accordance with site policies.
• Respond to incidents, alarms, and critical situations in a calm, professional, problem-solving manner, escalating concerns to appropriate site contacts and/or emergency responders.
• Complete accurate reports, maintain patrol documentation, and communicate observations and incidents to Allied Universal leadership and site management.

Minimum Requirements:

• Customer service experience is preferred.
• Access control and badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.