Security Officer - Caribe Royale Orlando Hotel

Sierra Lodgings Inc; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Caribe Royale Orlando Hotel is seeking a Security Officer to ensure guest and asset safety and provide courteous service, protecting resort assets and caring for guests. You will monitor entrances, corridors, and public spaces, and respond promptly to incidents while documenting actions.

Responsibilities include completing security logs, assisting guests to rooms, managing access, and maintaining CCTV surveillance.

Qualifications

• High school diploma; hotel security experience preferred.
• English language proficiency required; second language a plus.
• CPR, First Aid and AED certifications preferred.
• Able to operate a motor vehicle.
• Experience in high-volume or luxury resort environments preferred.

Responsibilities

• Maintain surveillance of resort areas and CCTV systems.
• Respond to incidents and complete incident reports.
• Assist guests to rooms and manage access according to hotel standards.
• Maintain keys and security logs; follow radio etiquette.
• Perform rounds and report discrepancies.

Skills

Customer service

CPR First Aid AED

Surveillance

Radio etiquette

English proficiency

Education

High school diploma

Tools

MS Office

CCTV systems

Job description

Scope of PositionThe Security Officer ensures the safety and security of all guests, members, Associates, patrons, and visitors. He/she will strive to provide the highest degree of professional and courteous service and protect and care for the assets of the resort.Position RequirementsProfessional demeanor appropriate for a resort environment.Able to handle a multitude of tasks in an ever-changing environment.CPR, First Aid and AED Certifications, preferred.Minimum of six (6) months’ experience in a high-volume capacity, or luxury hotel/resort atmosphere preferred.This position will require the operation of a motor vehicle.ResponsibilitiesAlways comply with Caribe Royale Orlando Hotel regulations to encourage safe and efficient resort operation.Adhere to office policies set forth by security management.Assist guests to their rooms or assist guests’ w/entry into their rooms according to hotel standards.Answer phones using standard greeting and assist the caller with their needs.Maintain continual surveillance of resort areas, bordering property, and CCTV systems.Always use proper radio etiquette.Complete security activity logs, documenting all activity during shift.Respond to all incidents in a timely manner.Ensure all incident reports are completed accurately.Defuse any incidents of threats or violence within the resort.Respond to emergency situations, including medical, security, guest complaints, etc.Administer First Aid/CPR, as necessary.Control all keys within the guidelines established.Check all packages and Associate bags via the staff entrance/exit, or entrance of the parking areas.Maintain awareness of all suspicious persons and escort them off the property if warranted. Check and record identification of suspicious persons.Conduct rounds throughout the resort, paying particular attention to unsecured areas. Document any discrepancies.Knowledge of the resort’s computerized locking system.Receive and process all lost and found items as per procedures established.Respond to all guest requests immediately.Perform any additional duties as required by management.EducationHigh school diploma: experience in a large hotel environment preferred.Skills and AbilitiesAble to communicate in the English language. Second language is a plus.Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).Physical RequirementsMust be able to work in a fast-paced environment.Must be physically fit to lift, pull, and push items up to 100 pounds.Also requires standing/walking/reaching and bending throughout shift.