Security Officer Allentown Campus

St. Luke’s University Health Network; Allentown (Lehigh County); On-site; USD 32,000 - 39,000; Full time

Job summary

St. Luke’s University Health Network is seeking a Security Officer to protect staff, patients, visitors and hospital property.

The role involves patrolling the facility, responding to alarms and disasters, and enforcing parking policies while maintaining confidentiality and professionalism across all contacts. Ideal candidates have high school education, experience in security or healthcare, and basic Microsoft Office skills; IA(H)SS certification is preferred.

Qualifications

• Experience in security or related fields preferred.
• IAHSS Basic Officer Certification preferred or within 1 year of hire.
• Must possess Microsoft Office skills and incident investigation/report writing ability.

Responsibilities

• Patrols hospital property to ensure safety of patients, visitors, employees.
• Controls persons exhibiting aggressive/violent behaviors.
• Assists in investigating security incidents and documents findings in an incident report.

Skills

Security procedures

Incident report writing

Customer service

Verbal de-escalation

Education

High School Diploma or equivalent (G.E.D.)

Tools

Microsoft Office

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Security Officer provides a valuable source of information and service for patients, visitors, and the staff at the hospital. The Security Officer is responsible for performing security duties, responding to all security alerts, fires, and disasters (i.e. Disaster Levels I, II, III, & IV, etc.). The core responsibility is to protect staff, visitors, patients, and property according to policy and procedures.

JOB DUTIES AND RESPONSIBILITIES:

• Patrols hospital property to ensure the safety of patients, visitors, employees, etc.
• Controls persons (patients and/or visitors) exhibiting aggressive and/or violent behaviors.
• Assists in investigating security related incidents and documents findings in an incident report.
• Documents and maintains a daily report of activities.
• Locks and unlocks various buildings around the hospital campus.
• Responsible for being part of the fire and disaster response teams.
• Enforces the hospital parking policy.
• Demonstrates competence as a member of the security alert team, in responding to agitation/violent behavior of an individual requiring verbal de-escalation and/or physical restraints.
• Consistently display a professional, helpful, and positive attitude when dealing with all internal and external customers.
• Must obey and adhere to all motor vehicle regulations and laws while operating hospital vehicles.
• Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
• Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
• Demonstrates/models the Network’s PCRAFT values during interactions with all customers.
• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
• Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices
• Complies with Network and departmental policies regarding attendance and dress code.
• Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
• Other related duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:

Individual must be able to meet established specific physical requirements of the job; sitting for up to eight (8) hours/day, four (4) hours at a time; standing for up to eight (8) hours/day, four (4) hours at a time, and walking for up to eight (8) hours/day, four (4) hours at a time. Frequent handing and firm gripping in moving equipment, rarely fingering and twisting/turning. Occasional lifting, carrying, pushing and walking of objects weighing in excess of 200 pounds with assistance if needed. Occasional stooping/bending, crouching, and reaching above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision and color vision, and depth perception.

EDUCATION:

High School Diploma or equivalent certificate (G.E.D.) required.

TRAINING AND EXPERIENCE:

• Experience in security or other related fields, including general healthcare experience, and/or customer service preferred.
• International Associated for Healthcare Security & Safety (IAHSS): Current Basic Officer Certification preferred or completion within 1 year from date of hire required. Basic Certificate must be maintained.
• Must maintain a valid driver’s license accepted by the Network insurance carrier, and a good driving record.
• Must possess Microsoft Office computer skills and demonstrate incident investigation and report writing ability.
• Prior security or healthcare experience and customer service skills preferred.
• PA ACT 235, active NJ SORA, or other state equivalent, preferred.
• Completion of a law enforcement or corrections academy or associate degree in a related field, preferred.

Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.

Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non‑profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley‑based health care system to earn Medicare’s five‑star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplace in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplace by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.

Learn More Here.