Security Officer 3pm-11pm

Hyatt Hotels Corporation; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free employee meals

Discounted & Complimentary hotel room

MedicalDentalVision Insurance (Full‑t​

Retirement savings plan

Excellent training and development

Opportunities to work around the world

Tuition/Wellness reimbursement

Job summary

Hyatt Regency Phoenix is seeking a Security Officer to create a safe, secure, and welcoming environment for guests and colleagues. You will protect hotel assets, monitor safety operations, respond to emergencies, and deliver exceptional customer service.

The role requires strong situational awareness, sound judgment, professionalism, and the ability to stay calm under pressure. You will patrol, investigate incidents, enforce policies, and coordinate with local authorities as needed.

Qualifications

• Desire to satisfy others in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to stand for long periods and walk moderate distances.
• Flexibility to work weekends and holidays.

Responsibilities

• Maintain a visible, professional presence to promote safety and security.
• Conduct routine patrols of hotel facilities and grounds.
• Respond quickly to emergencies including medical incidents and alarms.
• Investigate incidents and prepare detailed reports.
• Enforce hotel policies while handling situations with discretion and respect.
• Assist with lost and found procedures and guest belongings.
• Provide information and directions to guests and colleagues.
• Coordinate with local law enforcement and emergency responders as needed.
• Monitor surveillance systems and security equipment.
• Support operations and events to maintain a safe environment.
• Collaborate with leadership to foster a culture of safety.

Skills

Guest service

Communication

Stamina

Flexible schedule

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Job Summary

As a Security Officer at Hyatt Regency Indianapolis, you will help create a safe, secure, and welcoming environment for guests, colleagues, and visitors. In this role, you will be responsible for protecting hotel assets, monitoring safety and security operations, responding to emergencies, and delivering exceptional customer service. Success in this position requires strong situational awareness, sound judgment, professionalism, and the ability to remain calm under pressure.

Key Responsibilities

• Maintain a visible and professional presence throughout the property to promote safety and security for guests and colleagues.
• Conduct routine patrols of hotel facilities and grounds to identify and address safety concerns, security risks, or unusual activity.
• Respond quickly and effectively to emergencies, including medical incidents, fire alarms, accidents, and other security-related situations.
• Investigate, document, and prepare detailed reports regarding incidents, accidents, property damage, and suspicious activities.
• Enforce hotel policies and applicable laws while managing challenging situations with professionalism, discretion, and respect.
• Assist with lost and found procedures, ensuring accurate documentation and the secure handling of guest belongings.
• Provide assistance, information, and directions to guests and colleagues, delivering outstanding customer service at all times.
• Coordinate with local law enforcement, fire departments, and emergency responders as needed.
• Monitor surveillance systems, alarms, and other security equipment to identify and mitigate potential threats.
• Support hotel operations and special events by helping maintain a safe environment during conferences, meetings, and periods of high guest activity.
• Collaborate with hotel leadership and department teams to promote a culture of safety and security throughout the property.

At Hyatt Regency Phoenix, colleagues are more than employees—they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks:

• Enjoy free employee meals in our employee dining hall
• Discounted & Complimentary Hotel Room Nights
• Medical Dental and Vision Insurance (Full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Tuition/Wellness reimbursement, up to $1,000 a year!

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time and walk moderate distances
• Must be able to work a flexible schedule, including weekends and holidays

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