Security Officer 3, Southland Casino

Delaware North; West Memphis (AR); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Training opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North Gaming is seeking a full-time K9 Security Officer for Southland Casino in West Memphis, Arkansas. You will patrol the casino, respond to disturbances, and assist guests and team members while maintaining confidentiality of security information.

Eligible team members receive a comprehensive benefits package including weekly pay, training opportunities, employee discounts, and flexible schedules. A valid driver's license and the ability to pass background checks are required.

Qualifications

• High School diploma or equivalent required.
• Valid driver's license and pass MVR check.
• Drug test required.
• Ability to complete detailed incident reports.
• Ability to work with minimal supervision.

Responsibilities

• Patrol casino floor and respond to disturbances.
• Mitigate disputes using de-escalation techniques.
• End disturbances using control methods when needed.
• Respond to incidents on casino floor and parking areas.
• Assist first responders during medical issues on site.
• Participate in regular security training with staff.
• Perform standard duties of Security Officers I and II.
• Operate a vehicle when necessary.

Skills

Valid driver's license

MVR check

Drug test

Report writing

De-escalation techniques

Customer service

Education

High School Diploma or equivalent

Job description

The opportunity

Delaware North Gaming is hiring a full-time K9 Security Officer to join our team at Southland Casino in West Memphis, Arkansas. As a K9 Security Officer, you will be responsible for ensuring a safe environment for guests and team members, complying with confidentiality regulations regarding security information.

Pay

$20.00 - $23.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What We Offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests.

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Patrol casino floor and respond to potential disturbances or encounters which could become violent
• Mitigate disputes between customers or customers and associates by using proven training and de-escalation techniques. If those methods fail to resolve the issue, the guards will be responsible for moving the disturbance off the floor away from other guests using trained and proven techniques
• In the event of a physical disturbance use proven control and threat mitigation techniques to safely and quickly end the disturbance
• Respond to incidents throughout the casino and parking lot that fall within the officers response criteria
• Respond to serious medical issues throughout the casino property to assist other first responders
• Engage in regular training exercises and conduct training scenarios with other security staff to promote awareness of the techniques which will be used to subdue violent guests by the Security Officer III staff
• Conduct all typical functions of a security officer as outlined in the job description for a security officers I and II
• Operate Motor Vehicle when necessary

More About You

• High School or Equivalent required
• Law enforcement or related experience a plus
• Gaming background a plus
• Must have a valid driver’s license, pass a MVR check and drug test
• Ability to complete detailed reports for incidents which occur that must be correct, concise and completed in a timely manner which could later be needed for a variety of reasons including legal actions
• Basic Math skills
• Must be able to understand and follow verbal and written instructions
• Must be able to work with minimum supervision, learn quickly and stay focused on the task
• Ability to work across departmental lines with customers & vendors
• Maintain a professional and courteous demeanor when handling guest complaints/issues
• Must be able to be licensed by State Gaming Commission
• Must be able to Operate Motor Vehicle when necessary

Physical Requirements

• Ability to maintain poise and calm demeanor in stressful situations
• Physical ability to stand and walk long periods of time and engage in rigorous activity when needed
• Ability to complete a very strenuous physical training course involving control and take down tactics TBD by management staff
• Flexibility to work varying hours depending on need
• Vision must be sufficient that the Officer is not restricted in the performance of duties day or night
• Indoors and Outdoors
• Occasionally smoky environment
• Occasionally loud environment

Shift details

• Evenings
• On call
• Overnight
• Holidays
• Weekends
• 8hr shift
• OT as needed

Who We Are

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.