Security Officer - 2nd & 3rd Shift

BENCHMARK; Wisconsin Dells (WI); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Pyramid Global Hospitality is opening a new property in Wisconsin Dells and seeks a Security Officer dedicated to guest and associate safety. You will uphold safety policies, engage with guests respectfully, and support team members across shifts on a world-class property.

Ideal candidates have a high school diploma, security experience, and First Aid/CPR certification. Flexibility for nights, weekends, and holidays is required to ensure continuous protection and service.

Qualifications

• High school diploma or equivalent.
• Prior hospitality/purchasing and customer service experience preferred.
• Two years security or police experience; hotel exposure preferred.
• Flexible schedule including nights, weekends and holidays.
• First Aid/CPR certification preferred.

Responsibilities

• Carry out the safety policies and procedures of the property and Benchmark, while maintaining professionalism and teamwork.
• Follow safety procedures to ensure a safe working environment for guests and associates.
• Reduce opportunities for crime through preventive patrols and high visibility security.
• Promote a safe, non-threatening environment for guests and employees, and assist those in danger.
• Respond to emergencies per Emergencies Service Procedures of the property.
• Complete Daily Activity and Incident Reports; review and edit written records.

Skills

Customer service

Written communication

Oral communication

Security experience

Emergency response

Education

High school diploma or equivalent

Two years college in safety/security or hospitality

First Aid/CPR certification

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality. As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.What you will have an opportunity to do:We are looking for a highly engaging, safety and customer focused individual to join our team as Security Officer. The successful candidate for this role is engaging, highly detailed, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.The Security Officer is responsible for the safety and security of guests and employees and the property. This includes supporting other department activities to help assure the highest levels of guest and employee service. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property.Your Role:Carry out the safety policies and procedures of the property and Benchmark, while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service.Follow safety procedures to ensure a safe working environment for guests and associates.Reduce the opportunity for the commission of crimes using preventive patrol and high visibility of security throughout the premises on a timely schedule.Promote and preserve the peace on premises to assure a comfortable and non-threatening environment for guests and employees.Aid, or seek aid for, individuals who are in danger of physical harm, or in need of medical attention.Respond to emergencies as prescribed in Emergencies Service Procedures of the property.Assure the security of guest and employee information both in written reports and in general business operations.Complete all Daily Activity and Incident Reports.Help assure compliance with Liquor Laws.Assist in developing and presenting security related programs.Review and edit written records produced by Security Officers.Aid in other job classification as determined necessary by immediate superior.What are we looking for?Someone with a High school diploma or equivalent.Someone with prior hospitality/purchasing experience preferredSomeone with at least one year customer service experience preferredSomeone with 2 years Security or Police (military or civilian) experience, preferably with exposure to the hotel environmentSomeone with 2 years of college in a safety, security or hospitality related disciplineSomeone with able to work a flexible schedule to include nights, weekends and holidaysSomeone with First Aid/CPR certification, prefer instructor ratingSomeone with high quality written and oral communication skillsMust be available for 2nd & 3rd shift.Compensation:-Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.