Security Officer 2 - Lakeway

Baylor Scott & White Health; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Immediate eligibility for health and welfare benefits

401(k) savings plan with dollar-for-dollar match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health is seeking a Security Officer to provide a safe environment for patients and staff. This role includes patrolling, responding to emergencies, maintaining order, and assisting with public safety.

The ideal candidate will have a high school diploma and must complete specific certifications after hiring. Benefits include health coverage, a 401(k) plan, tuition reimbursement, and PTO from day one.

Qualifications

• Less than 1 Year of Experience.
• Basic Life Support (BLS) within 30 days of hire.
• Commissioned Security Officer (LSO) within 6 months of hire.

Responsibilities

• Patrol assigned areas for unauthorized persons or crime sources.
• Maintain order in the local environment.
• Respond to public service calls, including criminal offenses.
• Assist Police Officers as required.
• Respond to all medical emergencies as required.
• Maintain secure facilities by ensuring doors are locked.
• Produce accurate reports of incidents.
• Handle sensitive investigations professionally.
• Control traffic at designated points.

Skills

Interpersonal and public relations skills

Critical thinking and problem solving

Computer skills

Education

H.S. Diploma/GED Equivalent

Job description

Job Summary

The Security Officer 2 provides customer service and a safe environment for patients, visitors, medical staff, and employees. Incumbents may face bad weather while patrolling areas to detect fire or safety hazards and deter crime. Safeguards company assets and property from theft and criminal mischief. Investigates thefts, accidents, improper actions, and criminal offenses. Promotes good public and staff relations.

Essential Functions

• Patrol assigned areas for unauthorized persons or crime sources. Maintain clear, appropriate, and continuous radio contact with base, shift supervisor, and other officers.
• Maintain order in the local environment. Intervene in disturbances calmly and efficiently, guided by courtesy, rules, and regulations.
• Respond to public service calls, including criminal offenses and civil processes. Handle hospital violations or customer service requests such as escorting patients, visitors, medical staff, and employees to parking areas. Provide assistance with stalled vehicles, unlocking vehicles, and parking equipment malfunctions.
• Assist Police Officers as required to maintain order; include assisting with arrests when requested.
• Respond without hesitation and assist with all medical emergencies as required, within the scope of the officer's training and expertise.
• Maintain secure facilities by ensuring various doors are locked as required. Unlock facilities upon receiving proper authorization.
• Produce complete, accurate, and concise reports. Include criminal offenses, false fire alarms, safety hazards, and general information. Consistent with internal processes and law.
• Handle sensitive investigations and information in a professional manner, safeguarding confidential information obtained through investigation or from law enforcement authorities.
• Control the flow of traffic at designated points of interest. Issue citations for parking violations.

Key Success Factors

• Good interpersonal and public relations skills.
• Must be able to work under stressful conditions.
• Able to balance multiple demands and respond to time constraints.
• Must have critical thinking and problem solving skills.
• Must be able to communicate thoughts clearly; both verbally and in writing.
• General computer skills include using software applications, data entry, information security, handheld scanning, and email.
• Stays current with applicable rules, regulations, policies, laws and guidelines that impact or govern the department and organization.
• Successfully completes the Texas Commission on Private Security Academy Levels II and III within three months of hire date.
• Attain and maintain a minimum passing score of 80% accuracy during firearms qualification and requalification.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Qualifications

• Education: H.S. Diploma/GED Equivalent
• Experience: Less than 1 Year of Experience
• Certification / License / Registration:
• Basic Life Support (BLS) within 30 days of hire.
• Commissioned Security Officer (LSO) within 6 months of hire.
• Drivers License (TXDL): If moving from out of state must obtain valid TX DL within 90 days of hire.