Security Officer 2

Mercy Health System Corporation; Crystal Lake (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

Paid time off

Tuition and certification reimbursemen

Well-being Programs

Employee Discounts

Job summary

Mercyhealth is seeking a security professional to protect patients, visitors and staff across multiple sites in northern Illinois and southern Wisconsin. You will patrol facilities, respond to dispatches, monitor CCTV systems, and enforce safety and badge policies while documenting incidents and maintaining a courteous presence.

Required is a high school diploma and preferably healthcare security experience; annual training and certification within 180 days of start are expected, with

Qualifications

• High school diploma or equivalent required; healthcare security experience preferred.
• Minimum 2 years’ experience with police, security, or military background.
• Completion of IAHSS Basic Security Officer certification within 180 days of start date.

Responsibilities

• Greet patients, visitors, and Mercyhealth partners in a professional manner.
• Patrol buildings, grounds, and parking lots to deter crime and ensure safety.
• Respond to security calls and emergency codes; conduct initial incident documentation.
• Monitor CCTV/alarms and ensure proper identity verification of partners and contractors.
• Assist with safety drills and incident investigations; prepare daily shift reports.

Skills

Basic computer skills

Customer interaction

Anger management

Communication

Education

High school diploma or equivalent

30 credit hours toward a degree

1 year Mercyhealth security experience

Tools

Word/Outlook/Excel

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Takes initiative to greet all patients, visitors, and Mercyhealth partners in a timely, professional, and courteous manner projecting an open and friendly attitude on a daily basis. Provides a visible deterrence to crime and prohibited activities by patrolling the buildings, grounds, and parking lots of Mercyhealth to detect any irregularities. Inspects doors, windows and locks to ensure a high level of security. Respond to all dispatch/ security service calls and overhead emergency code calls. Checks grounds and areas for cleanliness and safety Perform parking lot patrols and enforce Mercyhealth parking policy. Notifies management/maintenance staff concerning need for major repairs or additions to lighting, heating, and ventilating equipment. through initiating a work order. Assist with completion of fire drills or other drills as requested. Write clear and accurate daily reports of shift activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Provides initial investigation and documentation of incidents of unusual circumstances reported by Mercyhealth personnel, visitors, physicians, or patients. Orient and train security staff at respective sites of responsibility as needed and complete training documents. Monitors the Mercyhealth environment using electronic security equipment (CCTV, Alarms, etc.) as applicable. Is required to assure and/or request partners and contractors display Mercyhealth badges or required proof of identity. Duties pertinent to site specific requirements will be assigned. Ensure the safety of all during takeoff and landings of MedFlights. Assist with identification of deceased patients and verification of credentials of funeral home and Medical Examiner's Office personnel.

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent required Healthcare security experience preferred Bilingual skills are preferred Minimum of 2 years’ experience with police, security, or military background Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required within 12 months for new hires. Must maintain this proficiency on an annual basis.
• Completed 30 credit hours toward obtaining a degree Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required within 12 months for new hires. Must maintain this proficiency on an annual basis.
• One year with Mercyhealth security Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required. Must maintain this proficiency on an annual basis.

CERTIFICATION/LICENSURE

Successful completion of International Association for Healthcare Security and Safety (IAHSS) Basic Security Officer certification within 180 days of start date. Maintain a valid driver’s license and proof of vehicle insurance. Have and maintain an acceptable driving record per Mercyhealth’s HR-01 Fleet Safety Policy

OTHER SKILLS AND ABILITIES

Basic Computer skills preferred; Word/Outlook/Excel Able to interact with customers and communicate clearly Able to manage anger, fear, hostility and violence of others following Mercyhealth principles of customer service

LEVEL OF SUPERVISION

Work is performed according to specific procedures and post orders, but the incumbent must make decisions using independent judgement required in order to adapt to routine situations.

SUPERVISES

This job has no supervisory responsibilities

PAY RANGE: $18.28 - $27.42

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision
• Life & Disability Insurance
• FSA/HSA Options
• Generous, accruing paid time off
• Paid Parental and caregiver leave
• Career advancement and educational opportunities
• Tuition and certification reimbursement
• Certification Reimbursement
• Well-being Programs
• Employee Discounts
• On-Demand Pay
• Financial Education
• Annual recognition/awards events
• Partner appreciation days
• Family entertainment/attractions discount
• Community service/improvement opportunities
• Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50
• One of Working Mother magazine's 100 Best Companies for Working Mothers
• A Top 50 Company and Top 10 Nonprofit for Executive Women

For over 135 years, Mercyhealth has provided high-quality health care to residents throughout northern Illinois and southern Wisconsin. We have a passion for providing comprehensive health care close to home for area residents through our six hospitals and 85 primary and specialty care locations. As an integrated health system, you can come to us for routine health care, like annual physicals, immunizations and preventive health screenings, as well as highly specialized care, such as neonatal intensive care, heart surgery, stroke care, neurosurgery, cancer treatment and much more.

The range of Mercyhealth's specialties and the skills of our doctors, nurses and clinical staff are truly extraordinary.