Security Officer

Tuba City Regional Health Care Corp; Tuba City (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

Tuba City Regional Health Care Corporation (TCRHCC) seeks a Security Officer to provide vigilant security and excellent customer service across hospital facilities and satellite clinics. The role requires flexibility for various shifts, overtime, weekends, and on-call callbacks.

Qualifications include a high school diploma or GED, six months in security, and certifications in driver’s license, BLS, defensive tactics, handle with care, and IA HSS Basic within six months.

Qualifications

• Education: High School Diploma or GED.
• Experience: Six months of security experience in a large organization, school, or health care facility; armed services guard duties acceptable.
• Certification: Valid State Driver’s License; BLS by AHA within 90 days; Defensive Tactics within 90 days; Handle with Care within 90 days; IA HSS Basic Certification within six months.

Responsibilities

• Attend and complete all mandatory TCRHCC trainings.
• Obtain required certifications within 90 days of hire and maintain them every two years.
• Provide secure environment and perform security duties at fixed posts or patrols.
• Assist patients and visitors with directions and information about the hospital.
• Report problems and emergencies with written reports and maintain logs.
• Control evidence, valuables, and lost/found items; secure storage and disposition.

Skills

Calm under pressure

Empathy-led mindset

Good judgement

Customer service

Communication skills

Healthcare environment knowledge

Computer literacy

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Navajo Preference Employment Act

In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affinity Action Plan pursuant to the Navajo Preference in Employment Act. Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference.

Overview

POSITION SUMMARY

The Security Officer provides vigilant security services and excellent customer services to patients, visitors, and staff across Tuba City Regional Health Care Corporation (TCRHCC), including satellite clinics and the Kaibeto Creek Independent Living Center. Responsibilities include responding promptly to alarms, emergencies, and life-threatening incidents with a focus on maintaining safety and security. The role requires flexibility to work various shifts, including overtime, weekends, evenings, and being on-call for emergency callbacks.

Qualifications

NECESSARY QUALIFICATIONS

Education:

High School Diploma or GED

Experience:

Must have six (6) months of experience with providing security services to a large organization, school, or health care facility. (Acceptable experience includes services in the armed services that involved the performance of guard duties on a regular or intermittent basis.)

Certification:

• Must maintain and have a valid State Driver’s License with no restrictions
• Must have and maintain current Basic Life Support (BLS) certification by the American Heart Association (AHA) if none must obtain within ninety (90) days of employment hire date.
• Must have and maintain current Defensive Tactics certification; if none, must obtain within ninety (90) days of employment hire date.
• Must have and maintain current Handle with Care certification if none, must obtain within ninety (90) days of employment hire date.
• Must complete the International Association for Healthcare Security & Safety (IAHSS) Basic Certification for Security Officer within six (6) months of hire

Other Skills and Abilities:

A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate success in each one of the following areas:

• The ability to remain calm under pressure.
• Have good judgement.
• Have an empathy-led mindset.
• Good physical fitness and strength
• Ability to lift and drag 50 pounds.
• Strong customer service and communication skills
• Knowledge of healthcare environment, such as what threats and vulnerabilities are present.
• The ability to form strong working relationships with hospital staff.
• Proficient with computers to include the utilization of Microsoft programs such as Word, Excel, PowerPoint, and Outlook.
• Possession of high ethical standards and no history of complaints and no record of felony or misdemeanor convictions for fraud or dishonesty; criminal background checks are mandatory; no record of complaints regarding “conflict of interest” related to prior or current employment.
• Completion of and, above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job
• Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job
• Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job
• Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading, or incomplete information, as determined by TCRHCC.

MENTAL AND PHYSICAL EFFORT

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical:

Work requires frequent and prolonged walking; standing; reaching with hands and arms; talking and hearing; use hands to fingers, handle, or feel; push/pull 10-100lbs; stoop, kneel, crouch, or crawl; bending, and carrying, lifting up to 50lbs with occasional lifting anywhere up to 100lbs. Requires availability for responding to emergencies at night (sleep may be disrupted). Speak in audible tones so that other may understand clearly; articulate information in an emergency situation; use physical agility and strength to defend self and detain person using force if necessary; and have the visual acuity necessary to observe and comprehend human movement. Requires distance, color and peripheral vision with depth perception and ability to adjust focus as needed. Requires the ability to hear alarms; client calls; overhead announcements; and instructions from physician/department staff. Must be able to hear, understand, respond to communications through electronic portable devices e.g. two-way radio. Requires prolonged repetitive motion actions of both feet and hands; ability to grasp simple/light and firm/heavy; in addition to frequent ability for fine dexterity.

Must participate in the physical fitness evaluation completed by Security Department:

• 1.5 mile (timed event)
• Sit-ups (1 minute)
• Push-ups (1 minute)
• Sit and reach

Mental:

Exercises independent judgment to ensure appropriate action is taken on issues related to security; assures fairness based on the needs related to patient care and accessibility for housing assignments, maintenance, and safety, in cooperation with other departments. Will need to maintain ability to deal with high level of stress, making decisions under high pressure, copes with anger/ fear/ hostility of others in a calm way, manage altercations, concentrate, work alone, and adapt to shift work for prolonged period of time. May frequently need to be flexible, have high level of patience, and work in crowded close area.

Environment:

Position may require prolong work in outdoor weather conditions; extreme cold; or extreme heat. May require frequent work near moving mechanical parts, fumes, or airborne particles. This position requires infrequent exposure to wet, humid conditions; toxic or caustic chemicals; risk of electrical shock; risk of radiation; and vibration. Typical noise level in position is moderate. May occasionally be exposed to unprotected heights.

Responsibilities

1. Attend and complete all TCRHCC mandatory training.
2. Must obtain certification for Defensive Tactics, Handcuffing Tactics, Defense Baton, Pepper Spray Defense, and De-Escalation within ninety (90) days of employment hire date and maintain certification every two years.
3. Participate in all required quarterly and annual training courses, including the Physical Assessment Battery, Active Shooter Response, Emergency Management, Use of Force protocols, and other assigned training.
4. Provide a secure environment. Performs security duties either to a fixed post, or while making rounds of hospital buildings and grounds. Checks for unauthorized persons, general security violations, and fire or safety hazards.
5. Assisting patients and visitors with directions and providing general information about the hospital.
6. Reports all problems and emergencies to immediate supervisor, and documents security incidents with a written report and daily log activities. Written reports are to be clear and accurate and submitted before the end of shift.
7. Controls evidence, valuables, and lost/found items as necessary.
8. Secure lost and found articles. Receive, tag, log, and secure all lost and found articles. Attempt to contact owners, if known, and make arrangements for return of property. Keep lost and found storage area clean, neat, and secure. Make proper disposition of articles not claimed within holding period as set out in Departmental Policy and Procedures Manual.
9. Responds to and resolve problems, disputes, and unusual circumstances as necessary.
10. Handles disruptive individuals with good verbal intervention techniques. Combative individuals may require physical intervention.
11. Normal duties require extensive walking, standing, and/or running.
12. Operating security equipment such as BRIVO, cameras, and alarms.
13. Reporting and investigating any security breaches, suspicious activity, or illegal activity to security supervisors or other authorities as needed.
14. Performing physical tasks such as lifting, carrying, pushing, and pulling patients or equipment
15. Screens all individuals entering the facilities to ensure they have business purpose to be in the building. Check ID badges and ensures that employees wear badges as required. Conf