Security Officer

Mountains Community Hospital; Lake Arrowhead (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Mountains Community Hospital is seeking a dedicated Security Guard to patrol the campus, protecting patients, visitors, staff, and hospital property. You will respond to emergencies, assist with de‑escalation, enforce policies, and provide courteous customer service while upholding the hospital's values of Compassion, Accountability, Respect, Excellence, and Service.

The role requires proactive patrols, access control, incident documentation, and collaboration with clinical and non‑clinical

Qualifications

• High school diploma or GED required.
• 1 year of security or related experience preferred.
• Healthcare security experience preferred.
• Crisis intervention experience desirable.

Responsibilities

• Patrol hospital buildings and grounds to maintain a safe environment.
• Verify credentials, issue visitor passes and monitor access.
• Respond to emergencies and assist with de-escalation of disruptive situations.
• Prepare detailed incident and security reports.
• Monitor surveillance and security equipment.
• Support patient, visitor, and staff assistance with directions and escorts.
• Maintain confidentiality and adhere to HIPAA.
• Coordinate with law enforcement and respond to safety concerns.

Skills

Situational awareness

Emergency response

Verbal de-escalation

Incident reporting

Customer service

Observational skills

Education

High school diploma or GED

BLS certification

MOAB/CPI de-escalation training

California Driver's License

Job description

• Location PO Box 70,Lake Arrowhead, CA, 92352,United States
• Employee Type Full Time

POSITION SUMMARY

The Security Guard is responsible for maintaining a safe and secure environment for patients, visitors, physicians, employees, volunteers, and hospital property. The Security Guard proactively patrols hospital buildings and grounds, responds to emergencies, assists with de-escalation of disruptive situations, enforces hospital policies, and provides exceptional customer service while demonstrating Mountains Community Hospital's values of Compassion, Accountability, Respect, Excellence, and Service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Safety and Security

• Continuous foot and vehicle patrol of hospital buildings, parking areas, and grounds to maintain a safe and secure environment.
• Verify credentials, issue visitors pass, enforce visitation guidelines, and secure restricted areas (e.g., pharmacy).
• Monitor entrances, exits, and restricted areas to ensure authorized access.
• Respond promptly to emergency situations including medical emergencies, fire alarms, security threats, codes called, and other incidents. Assist clinical staff with behavioral health holds or combative patient restraints per facility protocols and medical direction.
• Investigate suspicious activity and document findings accurately and objectively.
• Prepare detailed incident, accident, and security reports in a timely manner.
• Monitor surveillance cameras, alarm systems, and security equipment.
• Secure hospital facilities by locking and unlocking designated areas according to established schedules.
• Assist during emergency preparedness activities, disaster response, and evacuation procedures.

Patient, Visitor, and Staff Assistance

• Provide courteous assistance, directions, and information to patients, visitors, and staff.
• Provide safe walking and driving escorts for staff and visitors, manage traffic flow in emergency driveways, enforce hospital parking policies, and facilitate secure transfers of valuables or sensitive materials.
• Assist with patient watches as assigned, including behavioral health or high‑risk patients, while maintaining patient dignity and confidentiality.
• Assist clinical staff in managing disruptive or aggressive behavior using de‑escalation techniques whenever possible.
• Support a welcoming environment through professional and respectful interactions.

Compliance and Risk Management

• Enforce hospital policies and procedures consistently and professionally.
• Maintain confidentiality in accordance with HIPAA and hospital policies.
• Report unsafe conditions, security risks, workplace violence concerns, and safety hazards immediately.
• Participate in workplace violence prevention initiatives and safety training.
• Cooperate with law enforcement, emergency responders, and regulatory agencies when appropriate.
• Maintain knowledge of applicable federal, state, and local regulations affecting hospital security operations.
• Ensure adherence to OSHA, Joint Commission, and hospital‑specific safety protocols.

Department Responsibilities

• Attend required meetings, training, and continuing education programs.
• Maintain required certifications and competencies.
• Participate in departmental quality improvement and safety initiatives.
• Demonstrate flexibility by assisting with departmental coverage as operational needs require.

QUALIFICATIONS

Education

• High school diploma or GED required.

Experience

• One (1) year of security, law enforcement, military, healthcare security, or related experience preferred.
• Previous healthcare security experience preferred.
• Experience working with diverse populations and crisis intervention is desirable.

CERTIFICATES, LICENSES, AND REGISTRATIONS

• Current Basic Life Support (BLS) certification required or obtained within six (6) months of hire.
• Management of Aggressive Behavior (MOAB), Crisis Prevention Institute (CPI), or equivalent de‑escalation training preferred or obtained within established timeframe.
• Valid California Driver's License preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of security principles, emergency response procedures, and hospital safety practices.
• Ability to remain calm and make sound decisions during emergencies.
• Excellent observation and situational awareness skills.
• Strong verbal and written communication skills.
• Ability to de‑escalate conflict using professionalism, empathy, and effective communication.
• Ability to prepare clear and accurate reports.
• Ability to work independently while collaborating effectively with clinical and non‑clinical departments.
• Basic computer skills, including incident reporting software, email, and Microsoft Office applications.
• Commitment to maintaining confidentiality and professionalism.

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

The Security Guard frequently:

• Walks and stands for extended periods.
• Climbs stairs and traverses uneven terrain.
• Uses hands and arms for routine security functions.
• Lifts, pushes, or pulls up to 50 pounds.
• Occasionally restrains individuals in accordance with hospital policy and training.
• Works indoors and outdoors in varying weather conditions.

Vision requirements include:

• Close vision
• Distance vision
• Peripheral vision
• Depth perception
• Ability to adjust focus

WORK ENVIRONMENT

The Security Guard works in a hospital environment and may be exposed to:

• Infectious diseases and biohazardous materials
• Aggressive or combative individuals
• Mechanical equipment
• Outdoor weather conditions
• Moderate to occasionally high noise levels

Personal protective equipment (PPE) is provided and must be used as required.

PERFORMANCE EXPECTATIONS

Performance is evaluated based on the employee's ability to:

• Demonstrate the Mountains Community Hospital values in every interaction.
• Maintain a safe and secure environment.
• Respond effectively to emergencies.
• Exercise sound judgment and professionalism.
• Provide exceptional customer service.
• Complete required documentation accurately and timely.
• Maintain compliance with hospital policies and regulatory requirements.
• Contribute positively to teamwork, communication, and organizational goals.

ADDITIONAL RESPONSIBILITIES

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other duties and responsibilities as assigned to meet the operational needs of Mountains Community Hospital.