Security Officer

Astra Hotel Seattle; Seattle (WA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical

Vision

401K with match

Vacation, Holiday, Sick Pay

Wellness Works Program

Education Assistance

Meal credit

Room discounts

Uniform and footwear

Job summary

Astra Hotel Seattle is seeking a Security Officer responsible for the safety and security of the hotel, guests, associates and assets, with duties including valet, front office and night audit as needed.

The role requires PM and overnight shifts, with occasional overtime; schedules vary with business needs. Candidates must meet licensing and background requirements and be prepared to maintain a professional, customer-focused presence 24/7.

Qualifications

• Possess Security Guard Card issued by Washington State Department of Licensing
• Valid Washington Driver’s License with clean MVR
• Background check and drug screening will be performed
• Must be 21 years of age

Responsibilities

• Provides basic customer service to enhance the guests’ stay.
• Delivers housekeeping items and performs valet/front desk duties as required.
• Regularly patrols building and secures assets.
• Inspects doors, windows, and corridors to ensure security.
• Maintains daily and incident/accident reports.
• Assists guests with information and directions and supports other departments.

Skills

Customer service

Guest relations

De-escalation

Communication

Teamwork

Attention to detail

Time management

Professional appearance

Education

High school graduate

TIPS Alcohol Awareness training

CPR and First Aid certifications

Job description

The Security Officer is responsible for the safety and security of the hotel not limited to, but including associates, guests, company property and company assets. This position will also assist with valet, front office and night audit duties as business requires.

This position will be required to work PM and overnight shifts, including weekdays, weekends and holidays. Some overtime may be required. All schedules are based on business needs.

BENEFITS:

• Medical (Anthem)
• Vision (VSP) and Life (The Hartford)
• Voluntary Benefits including Accidental, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
• Voluntary Short & Long Term Disability
• 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
• Vacation, Holiday, and Sick Pay (Seattle PSST)
• Wellness Works Program
• Education Assistance Program
• $10 meal credit / Per Day worked (5+Hours)
• Room Discounts with any Marriott Brand Hotel (31 different brand globally)
• Additional Room Discounts for select hotels within portfolio
• Uniform and two pairs of slip resistant shoes a year

EDUCATION/EXPERIENCE

• High school graduate or Equivalent
• Trained in TIPS Alcohol Awareness preferred.
• CPR and First Aid certifications preferred.

OTHER REQUIREMENTS

• Must possess Security Guard Card issued by the Washington State Department of Licensing (or able to retain within 60 days of employment).
• Must possess a valid Washington Driver’s License and a clean driving record. MVR Report performed.
• Must have a clean criminal record. Background and Drug checks to be performed.
• Must be 21 years of age.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Provides basic customer service and courtesies to enhance the guests’ stay.
  • Smile and greet every guest (15/5 rule).
  • Thank the guest for their business when appropriate.
  • Practice proactive hospitality by anticipating their needs and being flexible in responding to them.
  • Be knowledgeable about the hotel.
  • Utilize the L.E.A.R.N. model to own & resolve complaints.
  • Report defects in the hotel including shortages of equipment & supplies.
  • Assists with maintaining cleanliness standards.
• Provides services to guests such as delivering housekeeping items, performing valet services, front desk duties including but not limited to night audit, as business requires.
• Regularly patrols building and secures assets according to established post orders.
• Examines doors, windows, and corridors to determine that they are secure. Unlocks those doors as necessary for the AM shift.
• Warns violators of rule infractions, such as loitering, smoking, excessive noise, or carrying forbidden articles and apprehends or expels person engaging in suspicious or criminal acts.
• Assists staff with controlling intoxicated guests.
• Maintains daily report and incident/accident reports as needed.
• Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked.
• Sounds alarm or calls police or fire department by telephone in case of fire or presence of unauthorized persons. Permits authorized persons to enter property.
• Records date such as property damage, unusual occurrences, and malfunctioning of machinery or equipment for use of supervisory staff.
• Maintain a good relationship with the local law enforcement officers.
• Check required pass down logs for any important information for the day.
• Assists Guests with information, directions, or any other assistance needed.
• Assists other Departments with the general operation of the Hotel, i.e. (traffic control, crowd control, access to secured areas, personnel escorts, etc.)
• Regularly patrols building, grounds and parking area of the Hotel.
• Assists with guest problems and complaints.
• Performs all duties as assigned by your supervisor.
• Performs other duties as developed, directed or assigned.

ESSENTIAL SKILLS

• Ability to understand Guests’ service needs.
• Ability to be well organized, maintain concentration, prioritize and complete all work assigned.
• Ability to focus attention on performance of tasks despite frequent, stressful or unusual interruptions.
• Ability to converse calmly with irate guests, co-workers or supervisors in sometimes tense situations.
• Ability to de-escalate situations.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers and other departments as part of a team.
• Ability to adhere to posted work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
• Ability to plan, prioritize and organize work.

Astra Seattle is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] or call [phone] to let us know the nature of your request.

Qualifications

Licenses & Certifications

Required

Guard Card

Driver's License (valid)

Preferred

CPR

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.