Security Officer

StepStone Hospitality; Rocky Mount (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Courtyard by Marriott Hotel, a StepStone Hospitality managed property, is seeking a full-time third shift Security Guard to join our Security team. The guard patrols and monitors premises to protect employees and guests, detects suspicious activity and prevents vandalism, theft, or crime.

Responsibilities include patrolling lobby and corridors, interviewing guests and staff, managing emergencies, and maintaining incident reports.

Qualifications

• Security experience: at least 1 year.
• Customer service experience preferred.
• Familiarity with surveillance systems and report writing.

Responsibilities

• Patrol lobby, corridors, and common areas.
• Confer with management, interview guests and associates to detect issues.
• Patrol public areas to detect hazards and ensure safety.
• Notify staff of suspicious activity and assist in emergencies.
• Enter and check rooms for safety and nonpayment concerns as needed.
• Establish procedures for safety and security operations.
• Respond to guest requests and concerns promptly and courteously.

Skills

Security experience

Customer service

Surveillance systems

Report writing

Education

High School diploma

Job description

Description

The Courtyard by Marriott Hotel is currently seeking a full-time third shift Security Guard to join our Security team at our StepStone Hospitality managed hotel. The security guard assists in proper building security patrol and surveillance of hotel premises in effort to protect employees as well as hotel guests. The position is responsible for detecting suspicious behavior and preventing vandalism, thefts or criminal behavior.

Scheduled hours will be Tuesday to Saturday overnight. Weekdays, weekends, and holidays are required.

The ideal candidate should have excellent communication skills, physical dexterity and an active sense of curiosity about the world around them.

Responsibilities:

• Patrol lobby, corridors, and common areas.
• Confer with management, interview guests, associates, and others to detect infringements, disturbances, complaints, theft, vandalism, etc.
• Patrol public areas to detect fires, unsafe conditions, and damaged or inoperative safety equipment.
• Warn or eject troublemakers and caution careless persons.
• Obtain assistance for accident victims and file accident reports.
• Notify staff of presence of persons with questionable reputations.
• Assist management and enforcement officers in emergency situations.
• Enter and check rooms of guests suspected of nonpayment of bill to confirm suspicions and remove remaining personal property.
• Establish and supervise operational procedures for activities such as fire prevention and fighting, traffic control, guarding and patrolling physical property, orienting and monitoring personnel involved with classified information, and investigation of accidents and criminal acts.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements

• Must be available third shift
• Security certification nice but not required.
• Customer Service: 1 year (Preferred)
• Security: 1 year (Required)
• Proven experience as security officer or guard
• Knowledge of legal guidelines for area security and public safety
• Familiarity with report writing
• Excellent surveillance and observation skills
• Tech-savvy with experience in surveillance systems
• High School diploma is required