Security Officer

Resorts World NYC; Newburgh (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

Resorts World NYC is seeking a Security Team Member to safeguard guests and employees within the casino/hotel, patrol premises, and enforce site rules. This role requires strong customer service and English fluency to respond to incidents and assist guests.

The position involves standing for extended periods, reporting to a manager, and maintaining calm under pressure in a dynamic hospitality environment. Work hours may vary to meet property needs.

Qualifications

• Experience in a guest-facing environment with strong service orientation.
• Ability to read and interpret policies and procedures; follow rules.
• Ability to work in a fast-paced hospitality setting.

Responsibilities

• Ensure the safety of guests and employees; enforce rules and regulations.
• Record investigations and incident reports promptly.
• Provide courteous customer service to guests as needed.
• Patrol casino/hotel areas during shift to maintain security.
• Access and monitor restricted areas and video lottery facilities as directed.

Skills

Guest safety

Patrol

Customer service

English fluency

Teamwork

Tools

Computer literacy

Job description

Essential Duties/Core Competencies:

• Responsible for the safety of all guests and employees of the casino/hotel.
• Records investigation and incident reports in a timely manner.
• Provides customer service to all guests when needed.
• Patrols casino during shift to ensure safety.
• Maintains casino rules, policies and regulations are being followed set by the casino and the NY gaming commission.
• Stands post for extended times as assigned by manager.
• Reports to manager on responsibilities on day-to-day activities.
• Controls and diffuses potential problems and assists employees and guests in emergencies.
• Controls access to the video lottery facility and restricted areas.
• Responds to back-up calls immediately.
• Prepares reports of significant activities.
• Maintains radio contact with base at all times during assigned shift.
• Attends periodic meetings and training sessions.
• Performs other tasks as assigned.
• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive.
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations.
• Demonstrates the initiative to present new ideas and perspective to create positive results.
• Exhibits respectful consideration of viewpoints, situations and others.
• Puts the guest at the forefront of every decision.
• Ability to remain organized in a pressure situation.

• Ability to input and access information into a computer.
• Skill in establishing and maintaining effective working relations with staff.
• Ability to diplomatically attend to complaints.

Essential Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty-five (25) pounds, and varied instances of standing/walking.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal, and work with mathematical such as probability and inference. Ability to create, read and analyze spread sheets of statistical data. Ability to decipher various reports and maintains reports upon request.

Work Environment

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

NOTE: This Job Description: is not intended to be all-inclusive. Team members may perform other related duties as required to meet the ongoing needs of the organization.