Security Officer

HealthPartners; New Richmond (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

HealthPartners is seeking an overnight Security Officer to protect people and property across the Westfields Hospital & Clinics and Valley Region sites. You will respond to routine public service and emergency calls, de-escalate incidents, and ensure safety for staff, patients, visitors, and contractors.

The role requires independence, strong communication, and the ability to work a flexible schedule including evenings, nights and weekends.

Qualifications

• High school diploma or equivalent.
• 2 years experience in security, law enforcement or public safety.
• 2 years customer service or related experience.

Responsibilities

• Complete daily events logs, incident reports and related forms.
• Patrol interior and exterior areas by vehicle or on foot according to SOPs.
• Respond to escalating behavioral and conflict events with calm, professional conduct.
• Coordinate responses to life safety and infrastructure incidents using ICS when needed.
• Investigate crimes, incidents, and witness statements; assist in follow-up investigations.
• Restrict access to unauthorized areas and enforce parking guidelines.

Skills

Customer service

Problem solving

Communication

Discretion

Independence

Driving

Education

High school diploma

Job description

Westfields Hospital is hiring an overnight Security Officer. The primary role and responsibility of this position is to protect people, property, information, and the reputation of HealthPartners, Westfields Hospital & Clinics, and the Valley Region's hospitals and clinics. This position will represent HealthPartners, performing duties in a courteous and professional manner that conveys a positive image of the organization and that fosters cooperation and support with staff, patients, visitors, and external agencies.

This position will respond to a wide variety of routine public service and emergency support calls requiring various problem-solving techniques, judgment, verbal de-escalation, and appropriate use of force.

This position requires the ability to independently manage work, completing the duties outlined in this job description and other duties as assigned.

MINIMUM QUALIFICATIONS

• Education, Experience or Equivalent Combination:
  • Minimum: High school graduate or equivalent.
  • 2 years previous experience in:
    • Security, law enforcement or public safety.
    • Customer service.
    • Military service
• Licensure/ Registration/ Certification:
• Knowledge, Skills, and Abilities:
  • Strong commitment to customer service, and the needs of our HealthPartners employees, members, patients, and visitors.
  • Strong problem-solving skills. Individual must be capable of accurately assessing needs, maintaining a calm business demeanor, and taking quick action to resolve issues.
  • Demonstrated clear and effective oral and written communication skills.
  • Ability to promote the open flow of information by actively soliciting and listening to the ideas of others.
  • Proven ability and commitment to being discreet, tactful, and timely when addressing internal and external customer needs.
  • Ability to work independently with minimum supervision.
  • Ability to work with all levels of HealthPartners leadership, vendors/contractors, members, colleagues, patients, and customers.
  • Ability to evaluate and analyze processes, and to make recommendations to the Security Manager.
  • Proficient computer skills using Microsoft Office.
  • Ability to drive with personal vehicle to any HealthPartners Valley region site within 3 hours.
  • Ability to work a scheduled shift and can flex to cover other shifts in urgent or emergent situations.

PREFERRED QUALIFICATIONS

• Education, Experience or Equivalent Combination:
  • Preferred: 2 or 4-year degree in Security/Law Enforcement/Criminal Justice/Social science or human services related field; or, currently in a related degree program.
• Licensure/ Registration/ Certification:
• Knowledge, Skills, and Abilities:

ESSENTIAL DUTIES

1. Accurately and promptly complete all required documentation to include daily events logs, incident reports, and other forms or documents as assigned.
2. Patrol interior and exterior areas of properties where assigned by vehicle and/or on foot according to standard operating procedures and situational needs.
3. Promptly respond to escalating behavioral and conflict events, assuring for the care, welfare, safety, and security of all involved
4. Promptly coordinate response to internal and external situations impacting life safety, facility infrastructure and business continuity; initiating and utilizing the Incident Command System (ICS) to ensure appropriate organizational leaders are notified and assigned roles as these situations demand.
5. Investigate crimes, traffic accidents, suspicious incidents, and other calls for service, gathering evidence and documenting information, and assisting in follow-up investigations as assigned.
6. Address and document unusual or unsafe conditions that may create security concerns or safety hazards, including stopping work to ensure staff, patient, visitor, and contractor safety.
7. Restrict access to and identify persons with no business on property.
8. Enforce parking guidelines and direct traffic to assist motorists.
9. Process lost and found property, patient valuables, contraband, and weapons.
10. Participate in daily shift briefings and department trainings.
11. Ensures staff compliance to organizational and departmental policies and procedures.
12. Maintains close communication with the HealthPartners Valley Region stakeholders and responds to requests for support.
13. Provides security assistance as needed at all HealthPartners properties.
14. Makes security decisions at the shift and site operational level, in alignment with the strategy and vision set by HealthPartners leadership.
15. Follows the strategic and operational direction of the Director and Vice President, Security.
16. Ability to work a schedule that includes evenings, nights and weekends
17. Performs other duties as assigned

*Job description rankings/percentages are intended to reflect normal averages over an extended period of time, and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or department needs.*

ORGANIZATIONAL EXPECTATIONS

Values

Excellence: We strive for the best results and always look for ways to improve.

Compassion: We care and show empathy and respect for each person.

Partnership: We are strongest when we work together and with those we serve.

Integrity: We are open and honest, and we keep our commitments.

Additional Expectations

• Complies with safety instructions, observe safe work practices, provides input on safety issues, and promotes a safe work environment.
• Maintains regular and timely attendance
• Protects confidentiality
• Demonstrates participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying with the organization's policies and procedures.
• Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.)