Security Officer

Virgin Hotels; Nashville (TN); On-site; USD 46,000 - 64,000; Full time

Job summary

Virgin Hotels in Nashville, TN is seeking a Loss Prevention/Security professional to help lead investigations, patrol the property, and respond to emergencies. You will liaison with law enforcement and ensure accurate reporting while delivering exceptional guest service.

The role requires 2+ years in loss prevention, strong English communication, and proficient computer skills. Prior hospitality security experience is preferred and the position is on-site with standard hotel security operations.

Qualifications

• Minimum 2 years of Loss Prevention experience.
• Ability to clearly and pleasantly communicate in English with guests and staff.
• Proficient computer knowledge and ability to input data in various systems.
• Familiarity with hotel Fire and Emergency procedures is helpful.

Responsibilities

• Lead investigations of accidents, thefts and property loss and prepare incident reports.
• Patrol interior and perimeter of property to identify safety and security risks.
• Direct responses to emergencies including safety hazards and threats to life or property.
• Serve as liaison with law enforcement at federal, state, and local levels.
• Oversee accuracy of required reports and documentation.
• Respond to guest inquiries and resolve issues promptly and courteously.
• Coordinate staff for conferences and banquets.
• Monitor access points and security of all entrances and exits.
• Operate and monitor hotel surveillance system.

Skills

Loss prevention experience

English communication

Surveillance system operation

Incident reporting

Attention to detail

Confidentiality

Teamwork

Emergency response

Tools

Computer systems

Job description

Responsibilities

• Help lead investigations of accidents, thefts, property loss, unlawful activities, and complete corresponding incident reports
• Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions
• Direct response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
• Serve as primary liaison with federal, state and local law enforcement
• Oversee the administration and accuracy of all required reports and documentation
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner
• Coordinate additional personnel for Conference and Banqueting functions
• Patrol all boundary areas, bedrooms, offices, storage areas, public areas and function rooms
• Ensure tours are carried out for the purpose of fire prevention, safe means of escape, and security
• Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities
• Plan, deliver and facilitate regular staff awareness training
• Be fully conversant of company terrorist procedures and convey to staff
• Be fully conversant with hotel Fire and Emergency procedures
• Responsible for management of key control within all departments
• Monitor and control staff entrances, all the accesses at property as main entrance, parking, elevators, guests, vendors, employees, etc.
• Responsible for checking goods received and distributing
• Operate, check and monitor the hotel surveillance system

Required Skills

• Stand for periods of up to 8–10 hours
• Input and access data in various computer systems
• Understand guest inquiries and provide clear, concise responses
• Work with others like a rock star while constantly advocating for your guests
• Understand the importance of completing a timely accident/incident report
• Communicate clearly in verbal and written English
• Work cohesively with other departments and co-workers as part of a team
• Focus attention on details
• Maintain confidentiality of all guests and hotel information
• Maintain a neat, clean and well-groomed appearance per hotel standards
• Adhere to hotel policies, including but not limited to attendance, safety, behavior

Background Requirements

• Current, legal and unrestricted ability to work in the USA
• Minimum of 2 years of Loss Prevention experience
• Previous experience in hospitality preferred
• Ability to clearly and pleasantly communicate in English with guests, management/co‑workers, both in person and on the telephone
• Proficient computer knowledge