Security Guard

Mountains Community Hospital; Lake Arrowhead (CA); On-site; USD 30,000 - 41,000; Full time

Job summary

Mountains Community Hospital is seeking a Hospital Security Officer to maintain a safe and resilient environment for patients, visitors, and staff. The role balances asset protection, crisis de-escalation, emergency response, and compassionate service in a fast-paced medical setting.

Responsibilities include patrols, access control, de-escalation, emergency codes, escorts, and thorough documentation. A California Guard Card and healthcare experience are highly valued; crisis de-escalation

Qualifications

• Valid California Guard Card is required to perform the job.
• Crisis de-escalation certification (e.g., CPI, MOAB, AVADE) preferred.
• Minimum 1–2 years of security experience, healthcare or high-volume public service environment preferred.

Responsibilities

• Patrol hospital grounds, patient floors, emergency departments, parking structures, and sensitive zones; monitor cameras.
• Verify credentials, issue visitor passes, enforce visitation guidelines, and secure restricted areas.
• Respond to disruptive or hostile behavior using crisis de-escalation techniques while protecting patient care.
• Serve as primary responder for facility codes (Code Blue, Code Red, etc.) and assist clinical staff with holds or restraints per protocol.
• Provide escorts for staff and visitors; manage traffic flow and secure transfers of valuables.
• Complete incident reports, daily logs, and safety checks; ensure OSHA and Joint Commission compliance.

Skills

Patrol & Surveillance

Crisis de-escalation

Customer service

Access control

Education

High school diploma or GED

Tools

CCTV/Video Surveillance

Job description

SUMMARY

The Hospital Security Officer maintains a safe, secure, and resilient environment for patients, visitors, and healthcare staff. This role requires a balance of vigilant asset protection, proactive crisis de-escalation, emergency response, and compassionate customer service within a fast-paced medical setting.

KEY RESPONSIBILITIES

Patrol & Surveillance: Conduct continuous foot and vehicle patrols of hospital grounds, patient floors, emergency departments, parking structures, and sensitive zones. Monitor Cameras.

Access Control & Visitor Management: Verify credentials, issue visitor passes, enforce visitation guidelines, and secure restricted areas (e.g., pharmacy).

De-escalation & Conflict Resolution: Respond immediately to disruptive or hostile behavior. Apply crisis de-escalation techniques to manage volatile situations involving patients, visitors, or trespassers without compromising clinical care.

Emergency Response: Serve as a primary responder for facility codes (Code Blue, Code Red, Code Pink, Code Silver, etc.). Assist clinical staff with behavioral health holds or combative patient restraints strictly per facility protocols and medical direction.

Logistics & Escorts: Provide safe walking and driving escorts for staff and visitors, manage traffic flow in emergency driveways, enforce hospital parking policies, and facilitate secure transfers of valuables or sensitive materials.

Documentation & Compliance: Complete detailed incident reports, daily activity logs, and safety checks. Ensure adherence to OSHA, Joint Commission, and hospital-specific safety protocols.

QUALIFICATIONS

Valid California Guard Card and all necessary continuing education. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE

High school diploma or equivalent (GED). Minimum 1-2 years of security experience, preferably in a healthcare, emergency, or high-volume public service environment.

CERTIFICATES, LICENSES, REGISTRATIONS

• California Guard Card
• Crisis De-escalation Certification (e.g., CPI, MOAB, or AVADE) preferred.