Security Officer

University of Maryland Medical System Corporation; Baltimore (MD); Sur place; USD 41 000 - 52 000; Plein temps

Résumé du poste

University of Maryland Medical System Corporation is seeking an entry-level Security Officer to maintain a safe and welcoming environment for patients, visitors, and staff. The role involves patrolling facilities, responding to emergencies, controlling access, and documenting incidents with professionalism.

Responsibilities include supporting clinical teams during challenging situations, resolving routine service issues, and ensuring adherence to safety protocols.

Qualifications

• High school diploma or GED required.
• De-escalation course to be completed within 90 days of starting.

Responsabilités

• Maintains a visible security presence and patrols interior and exterior areas, reporting hazards.
• Responds rapidly to emergencies, including combative individuals and medical crises, using de-escalation techniques.
• Supports clinical teams during high-risk patient encounters while preserving dignity and safety.
• Enforces safety policies and documents violations; escalates concerns as needed.
• Operates access control points and screening equipment to prevent unauthorized entry.
• Provides courteous guest services, directions, escorts, and professional representation of Security.

Connaissances

Patrolling

Customer service

Emergency response

De-escalation

Communication

Formation

High School Diploma or GED

De-escalation course within 90 days

Description du poste

Job Summary

Ensures a safe, secure, and welcoming environment for patients, visitors, and staff. Provides core security functions such as patrolling facilities, providing customer service, responding to emergencies, controlling access, and documenting incidents. Maintain a visible presence, supports clinical teams during challenging situations, and follows established protocols, escalating complex or high-risk incidents as needed. Promotes a safe and healing environment through professionalism, service excellence, and adherence to organizational values and policies.

Job Requirements

Ensures a safe, secure, and welcoming environment for patients, visitors, and staff. Provides core security functions such as patrolling facilities, providing customer service, responding to emergencies, controlling access, and documenting incidents. Maintain a visible presence, supports clinical teams during challenging situations, and follows established protocols, escalating complex or high-risk incidents as needed. Promotes a safe and healing environment through professionalism, service excellence, and adherence to organizational values and policies.

Primary Responsibilities

• Maintains a visible security presence and conducts continuous interior and exterior patrols to identify safety hazards, suspicious activity, security breaches, and environmental risks, promptly reporting or correcting deficiencies.
• Responds rapidly to emergency and crisis situations, including combative individuals, elopements, medical emergencies, behavioral health crises, trauma activations, and helicopter/ambulance arrivals, following direction from senior personnel and using approved de-escalation techniques.
• Supports clinical teams during high-risk patient encounters, assisting with safe patient restraint or control only when directed, ensuring all actions preserve patient dignity, safety, and regulatory compliance.
• Enforces safety and security policies, ensuring safe and appropriate behavior by patients, visitors, and staff, documenting violations, and escalating concerns to Security leadership as needed.
• Operates access control points and screening equipment, including weapon detection systems, ensuring secure ingress/egress, monitoring restricted or high-risk areas, and identifying unauthorized access attempts.
• Provides exceptional customer service and guest relations, offering directions, escorting patients, visitors, and staff, resolving routine service challenges, and representing the Security Department with professionalism and compassion.
• Use two-way radios and communication systems effectively, providing clear status updates, coordinating assistance, and maintaining adherence to radio etiquette and chain-of-command protocols.
• Conducts basic fact-finding for incidents, interviewing involved parties professionally and documenting accurate, objective, and timely information for reports, shift logs, safety violations, and morgue-related entries.
• Assists with morgue handling responsibilities, including respectful and policy-compliant transport of deceased patients and proper logging of placements and releases.
• Ensures security technology, alarms, and access points are functioning, immediately reporting malfunctions, damage, or hazards that impact safety.
• Adheres to post orders with consistent situational awareness, remaining at assigned posts unless properly relieved and maintaining a high standard of professional conduct.
• Escalate complex, unsafe, or high-risk situations to supervisors, exercising only limited independent decision-making appropriate for an entry-level role.
• Comply with all departmental policies, regulatory requirements, safety expectations, and values, ensuring ethical conduct and adherence to organizational standards.
• Perform all other duties as assigned.

Education & Experience - Required

• High School Diploma or equivalent (GED)
• Completion of an approved de-escalation course on crisis intervention required within 90 days from starting in position.

Education & Experience - Preferred

• Heart Saver, CPR, Stop the Bleed and/or Narcan training
• Hospital or healthcare experience