Security Officer

Shangrilahawaii; Honolulu (HI); On-site; USD 29,000 - 37,000; Part time

Job summary

Shangri La in Honolulu, Hawaii seeks a dedicated Security Officer to uphold a safe, welcoming environment for staff, visitors and partners. You will monitor site conditions, conduct patrols and operate security systems according to established protocols, contributing to a respectful visitor experience.

Reporting to the Operations Manager, this part-time, non-exempt role requires calm judgment, effective communication, and the ability to respond to incidents and emergencies while supporting

Qualifications

• Experience in security, law enforcement or military police; museum/public environment preferred.
• Valid Hawai‘i guard license.
• Remain calm and decisive in emergencies; discretion in sensitive situations.
• Able to work in varied weather, navigate uneven terrain and perform physical tasks up to 50 pounds.
• Clear communication under pressure in a dynamic multipurpose environment.
• Experience with CCTV, alarm systems and radio communication preferred.
• Proficiency in Microsoft Office; tech-forward mindset; willingness to adopt new technologies.

Responsibilities

• Respond to alarms, emergencies and safety issues per procedures.
• Coordinate emergency and non-emergency communications with departments and visitors.
• Monitor and operate security systems (CCTV, alarms, fire systems, access control, radios).
• Complete shift logs and incident documentation accurately.
• Observe and report suspicious activity, hazards or policy violations.
• Verify credentials and enforce access control policies.
• Open, secure and close buildings; assist with guest and vendor access logistics.

Skills

Security experience

Strong communication

Calm under pressure

Physical fitness

Tech-friendly

Customer-service mindset

Team collaboration

Education

Hawai‘i guard license

Tools

CCTV systems

Alarm systems

Radio communications

Job description

Location

Shangri La

4055 Papu Circle

Honolulu Hawaii

Reports to

Operations Manager

Status

Part Time, non-exempt

Background

Shangri La is a cultural campus located on a 5-acre oceanside property in Honolulu, anchored by its 14,000-square-foot museum and interconnected indoor and outdoor spaces designed for reflection, dialogue and gathering. Home to more than 4,500 works representing diverse Muslim cultures, Shangri La operates as a center for cultures and ideas, leveraging its campus and collection to advance dialogue, creative practice and cross-cultural exchange.

Shangri La is a center of the Doris Duke Foundation (DDF), whose mission is to build a more creative, equitable and sustainable future. We work across three areas: arts & culture, nature, and health & well-being. In addition to Shangri La, DDF operates five national programs as well as Duke Farms, a New Jersey-based center for applied conservation and sustainability. Headquartered in New York City, DDF’s activities are guided by the will of Doris Duke, who endowed the foundation with financial assets that currently total over $2 billion. To learn more, visit www.dorisduke.org .

Responsibilities

The Security Officer plays a key role in maintaining a safe, secure and welcoming environment for staff, visitors, volunteers and partners at Shangri La. The Security Officer follows established protocols to support daily security operations by monitoring site conditions, conducting patrols, operating security systems and responding appropriately to incidents and emergencies. In addition to safeguarding people, property and collections, the Security Officer serves as a visible and approachable presence on-site, contributing to a positive visitor experience through professionalism, situational awareness and respectful engagement. The position requires sound judgment and the ability to contribute to a safe, respectful and responsive environment at Shangri La.

RESPONSIBILITIES

Daily Security Operations and Response

• Respond swiftly to alarms, emergencies and safety issues in accordance with written procedures and established protocols.
• Coordinate emergency and non-emergency communications with all departments and visitors at Shangri La.
• Monitor and operate security systems, including CCTV, alarms, fire systems, access control and radios, maintaining the highest standard of professionalism.
• Complete shift logs and incident documentation accurately and efficiently.
• Observe and report suspicious activity, hazards or policy violations.
• Verify credentials and enforce access control policies.
• Conduct routine checks of security equipment and report deficiencies.

Visitor Support and Access Management

• Serve as a friendly and knowledgeable point of contact for visitors and partners, leveraging your depth of knowledge on the mission and activities at Shangri La.
• Support daily tours, on-site programs and events, ensuring safety and smooth operations.
• Work alongside tour and events staff to maintain an informed and secure visitor experience for daily operations and events.
• Open, secure and close buildings as scheduled; assist with guest and vendor access logistics and visitor flow.

Facilities and Emergency Preparedness

• Support disaster response and preparedness efforts, assisting in pre- and post-event procedures and communications.
• Conduct regular patrols to monitor building interiors, exteriors and grounds for hazards or violations.
• Provide operational support during emergencies or special events, assisting Facilities or Grounds teams as directed.
• Participate in safety drills and ongoing training exercises.
• Perform other work, including special projects, as assigned.

Qualifications

• Experience in security, law enforcement or military police; experience working in a museum or public environment preferred.
• Valid Hawai‘i guard license.
• Ability to remain calm and decisive in emergencies and handle sensitive situations (internal and external) with discretion.
• Comfortable working in varied weather conditions, navigating uneven terrain and performing physical tasks (e.g., lifting up to 50 pounds).
• Clear communication skills with the ability to remain effective in high-pressure scenarios in a dynamic multipurpose environment.
• Experience using CCTV, alarm systems and radio communication tools preferred.
• Strong interpersonal and communication skills, with the ability to interact respectfully and professionally with staff, visitors, volunteers and external responders.
• Commitment to providing welcoming, respectful and service-oriented security support. Proficiency in Microsoft Office, with a tech-forward mindset and willingness to adopt new technologies.
• Must be available for varied shifts, including evenings, weekends and special events.

Compensation & Benefits

• The starting hourly range is $21.54 to $26.92, and the final offer will depend on experience.
• Industry-leading benefits, including a 15% employer contribution to your 401(k).
• A values-driven culture rooted in integrity, excellence, collaboration, openness and imagination, and a deep commitment to diversity, equity and inclusion.