Security Officer

Mayo Clinic; Eau Claire (MI); On-site; USD 38,000 - 49,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Pre-Tax Savings (HSA/FSAs)

Job summary

Mayo Clinic is seeking a Security Officer to provide professional customer service and security presence across Mayo Clinic properties. You will patrol, assist visitors, patients and staff, enforce policies, and respond to incidents, alarms and emergencies, coordinating with law enforcement and fire-rescue when needed.

Role requires adaptability to stressful situations, ability to read situations, and operate security technology (CCTV, door access) while maintaining a calm, courteous demeanor.

Qualifications

• High school diploma or GED is required.
• Associate's degree in security or related field preferred.
• Minimum two years in customer service, military, security or similar role.
• Healthcare setting experience preferred.
• Experience with patrolling, incident reports, defensive tactics, emergency response.
• Proficient with CCTV, door access, and security systems; basic Windows OS.
• IAHSS Healthcare Security Officer certification within 6 months.
• AVADE, CPR and AED training within 1 year.

Responsibilities

• Patrol Mayo Clinic properties and secure sensitive areas.
• Assist visitors, patients, and staff as needed.
• Respond to complaints, incidents, and security calls.
• Prepare incident reports and activity logs.
• Operate security control centers and two-way radios.
• Coordinate with emergency responders as required.
• Ensure door access, CCTV and alarm systems function properly.

Skills

Customer service

Communication

Teamwork

Situational awareness

Education

High school diploma or GED

Associate's degree (security/related)

Tools

CCTV operation

Windows OS

Security systems

Radio communications

Job description

Mayo Clinic Global Security Officers provide a professional level of customer service and security presence. A Security officer will proactively patrol Mayo Clinic property and security sensitive areas. Will assist visitors, patients and staff as need be and help prevent and deter fire, theft, vandalism, illegal entry, etc.
May utilize security vehicle on a regular or occasional basis; enforces Mayo policies and responds to complaints and service calls for wrongdoing, prepares incident reports/activity logs, and may work in the Security control centers.
A Security Officer adapts to unpredictable and stressful situations; manages altercations and emergency crises in an effective and professional manner; operates and communicates on a two-way radio; exhibits good judgment, maturity, initiative, tact and diplomacy when dealing with people in stressful situations. They will frequently be walking, standing, stooping, bending, lifting, pulling, climbing, reaching, and pushing, and occasionally running; is able to move quickly up and down stairwells, from the ground floor up to the top floor of each building without assistance; assists patients, volunteers, visitors, and staff with emergency evacuations, including evacuations in stairwells, to include handling emergency evacuation devices used to transport patients and others to safety; makes effective decisions as an emergency first responder, is confident in stressful situations, and works as a team member with other emergency responders, including law enforcement and fire/rescue personnel.

They are able to work nights and weekends for security and protection assignments and when required by emergency or special situations.

This position may be required to carry and deploy a taser.

This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

High school degree or GED equivalent is required.

Associate's degree in law enforcement, criminal justice, security, or a related field preferred; minimum two years of experience in a customer service, military, security position and/or a similar role; experience in a healthcare setting preferred; experience in patrolling, incident report writing, defensive tactics, emergency response, lock/unlock procedures, door access, and CCTV camera operation; experience with Windows XP or newer as well as intermediate skills in Microsoft Office software applications; technical aptitude to work with Security Technology is preferred.

Previous security experience; able to work independently and in a team-environment; requires strong sense of customer service and interpersonal skills to interact with patients, visitors and employees; requires strong written and verbal skills; strong problem solving skills are necessary.

Has the ability to read and communicate effectively in a pleasant, courteous, professional and friendly manner. Maintains a professional appearance at all times per organizational and department standards. Can restrain potentially violent individuals; demonstrated ability to remain calm and assume control of emergency situations.
Staff must participate in routine and ongoing training and development programs as required by the organization or department.

Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy; must obtain certification from the International Association for Healthcare Security and Safety (IAHSS) as a Healthcare Security Officer within 6 months.

Training certification in AVADE Workplace Violence Training, basic CPR and AED, required within 1 year.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.